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• PC/Mac: NA and EU megaservers for patch maintenance – November 10, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – November 12, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – November 12, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
[RESOLVED] Can I Get Some Help ZOS Ticket: 250412-001604
Seravi
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@ZOS_Kevin @ZOS_GinaBruno Upon the early release of the new DLC I went online and purchased the Premium package. The system was having issues so I did not get a receipt but the charge is on my card. I found in game that I did not receive the items either. Zoom ahead the system was fixed, I had my DLC items, my account showed the DLC purchase and I also now have TWO charges for the DLC.
I put a ticket in and they refunded my DLC that was showing on my account! I explained there were two charges and I only wanted the extra charge removed. After lots of back and forth the accounting department keeps telling me the refund will clear in 5-7 days. Okay fine so I have to purchase it again but what about the OTHER charge? You took my DLC and I still will have a charge and no DLC!
Edited by Seravi on April 14, 2025 6:50PM I put a ticket in and they refunded my DLC that was showing on my account! I explained there were two charges and I only wanted the extra charge removed. After lots of back and forth the accounting department keeps telling me the refund will clear in 5-7 days. Okay fine so I have to purchase it again but what about the OTHER charge? You took my DLC and I still will have a charge and no DLC!
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Rishikesa108✭✭✭✭✭
✭✭OMG, you really need help... hope someone listens to you mate!Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself1 -
ZOS_IcymodGreetings,
This thread has been moved to the General Help section, as it is better suited there.
The Elder Scrolls Online Team
Edited by ZOS_Icy on April 12, 2025 5:23PM1 -
Seravi✭✭✭✭✭@ZOS_CouchTato Thanks for your help! Accounting did contact me today and the matter is resolved. Thanks again!!
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ZOS_CouchTatoadmin@Seravi Great to hear! Don't hesitate to let us know if you run into any other difficulties 1