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Amsterdam (missing) Goblet news?

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  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Goblets are coming. We had an issue with the original sample and the manufacturer needed to resize the goblets. Hoping to have more info soon, but that’s the latest we were provided with when seeking follow up info.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Ode2Order
    Ode2Order
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    ZOS_Kevin wrote: »
    Goblets are coming. We had an issue with the original sample and the manufacturer needed to resize the goblets. Hoping to have more info soon, but that’s the latest we were provided with when seeking follow up info.

    Thank you for the answer!! Will keep watching for future updates :smiley: I can't wait to get my hands on mine!
  • ApoAlaia
    ApoAlaia
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    Ode2Order wrote: »
    @ZOS_Kevin Are there any updates? On both goblet and the ingame Tadali Houseguest?

    z82gwqvamxy1.png

    I just got an email about this (Clan Mother Tadali houseguest):

    ueaw9vrw52o9.png

    Alas the account linked to the email already had her unlocked (I thought it would be a code that I could use on one of my alts but oh well, such is life) so I have no way to confirm.

    Either way you should check just in case she has been unlocked for you.
  • LordDraw
    LordDraw
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    ApoAlaia wrote: »
    Ode2Order wrote: »
    @ZOS_Kevin Are there any updates? On both goblet and the ingame Tadali Houseguest?

    z82gwqvamxy1.png

    I just got an email about this (Clan Mother Tadali houseguest):

    ueaw9vrw52o9.png

    Alas the account linked to the email already had her unlocked (I thought it would be a code that I could use on one of my alts but oh well, such is life) so I have no way to confirm.

    Either way you should check just in case she has been unlocked for you.

    How did you receive this "e-mail" regarding houseguest? By support or contact e-mail? I still did not receive any updates about either plushie, goblet or in-game houseguest even I sent e-mail two months ago.
  • ApoAlaia
    ApoAlaia
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    LordDraw wrote: »
    ApoAlaia wrote: »
    Ode2Order wrote: »
    @ZOS_Kevin Are there any updates? On both goblet and the ingame Tadali Houseguest?

    z82gwqvamxy1.png

    I just got an email about this (Clan Mother Tadali houseguest):

    ueaw9vrw52o9.png

    Alas the account linked to the email already had her unlocked (I thought it would be a code that I could use on one of my alts but oh well, such is life) so I have no way to confirm.

    Either way you should check just in case she has been unlocked for you.

    How did you receive this "e-mail" regarding houseguest? By support or contact e-mail? I still did not receive any updates about either plushie, goblet or in-game houseguest even I sent e-mail two months ago.

    Email was from this address:

    community@zenimaxonline.com

    And was signed by Jess(ica Folsom)
  • AliensHive
    AliensHive
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    Any updates on the goblet?
  • oldbobdude
    oldbobdude
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    How long ago was that Amsterdam thing? Wasn’t that like last Spring?
    Edited by oldbobdude on December 21, 2024 8:44PM
  • RMW
    RMW
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    Yeah in April
  • NoticeMeArkay
    NoticeMeArkay
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    Ask for your money back.
    There's no way I'd be willing to wait almost a year for a gimmick merchandise item I paid for upfront.
    At that point I'd feel cheated out of my money, honestly.
  • GeneralGrundmann
    GeneralGrundmann
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    Happy new year! :)

    Any happy news this year? ;)

    Concerning the goblet, of cause.
  • hiyde
    hiyde
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    Yikes. At this point, they should issue full refunds *and* send the items.
    Edited by hiyde on January 10, 2025 9:34PM
    @Hiyde GM/Founder - Bleakrock Barter Co (Trade Guild - PC/NA) | Blackbriar Barter Co (Trade Guild-PC/NA)
  • GeneralGrundmann
    GeneralGrundmann
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    ZOS_Kevin wrote: »
    Goblets are coming. We had an issue with the original sample and the manufacturer needed to resize the goblets. Hoping to have more info soon, but that’s the latest we were provided with when seeking follow up info.

    Hey @ZOS_Kevin :smiley:

    Excellent New Year for you!

    Any news on this topic? :wink:
    Edited by GeneralGrundmann on January 10, 2025 4:57PM
  • GeneralGrundmann
    GeneralGrundmann
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    @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_KaiSchober @ZOS_Kevin

    Another two weeks gone...

    Any news ?
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Yes, we do have news. We have goblets in and are just about ready to ship. You should be seeing an email next week to confirm shipping information and then the goblets should be on their way.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • GeneralGrundmann
    GeneralGrundmann
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    Yay, that's awesome! :)

    Finally!

    Thanks for the good news.
  • marysuechallinorb16_ESO
    marysuechallinorb16_ESO
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    Did anyone get their email already? I didn't receive anything so far ^.^
  • GeneralGrundmann
    GeneralGrundmann
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    Nope, sadly not.
  • The_Saint
    The_Saint
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    ZOS_Kevin wrote: »
    Yes, we do have news. We have goblets in and are just about ready to ship. You should be seeing an email next week to confirm shipping information and then the goblets should be on their way.

    Why this is not a Dev tracker News @ZOS_Kevin ?
    Samuel Crow - Nachtklinge - PC-EU-DC
    Saint_Crow Twitch / Youtube
    ESO Stream Team Partner
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    The_Saint wrote: »
    ZOS_Kevin wrote: »
    Yes, we do have news. We have goblets in and are just about ready to ship. You should be seeing an email next week to confirm shipping information and then the goblets should be on their way.

    Why this is not a Dev tracker News @ZOS_Kevin ?

    Thanks for the catch. Thought I had clicked the box. It is added now.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    If you don't get an email by Wednesday next week, please let me know so I can follow up with the folks handling this.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • LordDraw
    LordDraw
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    ZOS_Kevin wrote: »
    If you don't get an email by Wednesday next week, please let me know so I can follow up with the folks handling this.

    Could you give us an e-mail which we should expect (if it's possible)?
  • Bokfink
    Bokfink
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    ZOS_Kevin wrote: »
    If you don't get an email by Wednesday next week, please let me know so I can follow up with the folks handling this.

    Hey, I have not recieved any emails yet.
  • GeneralGrundmann
    GeneralGrundmann
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    Also nothing here
  • ApoAlaia
    ApoAlaia
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    Same, no email.
  • LordDraw
    LordDraw
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    I also didn't receive any e-mail.
    @ZOS_Kevin could you please follow up with the folks handling this?
  • Bokfink
    Bokfink
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    I have moved country since I booked the event tickets so I would like to make sure this is correct. Last year there was an email asking us to reach out if our adddress had changed since the event. I sent a few emails to the listed email address but had no response that my address had been updated or email recived. I don't want it to go to the wrong address :#
  • Northwold
    Northwold
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    Don't have a candle in this but I've got to say, with apologies for the negativity, that this whole saga running for such a hugely long time comes across as one of the most staggeringly badly handled customer service episodes I've ever seen. I'm amazed anyone hung around rather than demanding a refund. Meanwhile, it has been here for everyone else to behold in the forums.
  • msetten
    msetten
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    @ZOS_Kevin I also didn't receive any e-mail regarding the goblet (and I have checked my spam folder). I have sent you a DM which also includes the confirmation ID of my event booking.
  • frogthroat
    frogthroat
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    No email yet.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    I’ve asked the team handling this for follow up. So hoping to have more clarity later today.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
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