Event Assistant sold me a FAKE item (Apocrypha Expedition Belt)

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spartaxoxo
spartaxoxo
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I went looking at the Event Assistants to see if there's anything I missed. The one in Summerset sold me the Apocrypha Expedition Belt, which I was surprised I was missing since I had all the other pieces. I tried previewing it and nothing was showing up but I figured maybe preview was bugged and bought it. However, it still didn't show up on my items. Upon googling the original event this item does not seem to actually exist. I want my tickets back.

https://youtu.be/JbEAvOMFAXo

Edited to Add

As far as I can tell this belt doesn't actually exist

https://forums.elderscrollsonline.com/en/discussion/644196/no-apocrypha-expedition-belt-style
Edited by spartaxoxo on January 23, 2025 5:36PM
  • spartaxoxo
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  • spartaxoxo
    spartaxoxo
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    Ticket Number 250123-001587
  • jcaceresw
    jcaceresw
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    Can confirm. The belt do not appear as part of the collection even after using the page. Here is a screenshot.

    0gkpb49wlkil.png
  • Destai
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    There's many of these styles that don't have a belt actually, like Balfieran Sentinel and a few others.

    @ZOS_Kevin can the team go back and check to make sure that all Signature Styles have belts and those belts can be found in the Collections and Outfit stations?
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Hi all, we are aware of the issue with the Apocrypha Expedition Belt here. The team is working to fix for this. However in the meantime, if you would like your tickets back for the belt please put in a ticket.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • spartaxoxo
    spartaxoxo
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    ZOS_Kevin wrote: »
    Hi all, we are aware of the issue with the Apocrypha Expedition Belt here. The team is working to fix for this. However in the meantime, if you would like your tickets back for the belt please put in a ticket.

    Is there an actual belt? Because I'd take it over tickets but I want my tickets back if not.
  • acastanza_ESO
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    ZOS_Kevin wrote: »
    Hi all, we are aware of the issue with the Apocrypha Expedition Belt here. The team is working to fix for this. However in the meantime, if you would like your tickets back for the belt please put in a ticket.

    Can we maybe just get the belt added to the game for real please? It definitely seems to exist on the back end...
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Confirming there is no belt at all. So please place a customer service ticket to get your event tickets back. Looks like a template was left and sometimes the item does not get made.

    Edited to add help link: https://help.elderscrollsonline.com/#en/answer/68550
    Edited by ZOS_Kevin on January 23, 2025 7:56PM
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • spartaxoxo
    spartaxoxo
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    ZOS_Kevin wrote: »
    Confirming there is no belt at all. So please place a customer service ticket to get your event tickets back. Looks like a template was left and sometimes the item does not get made.

    Thanks 🙏🏿I updated my ticket to reflect this information. Thanks for the swift response.
  • jcaceresw
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    My ticket is: 250123-002126
  • blindsink
    blindsink
    Soul Shriven
    Same problem
    Ticket Number : 250123-002172
  • Destai
    Destai
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    ZOS_Kevin wrote: »
    Confirming there is no belt at all. So please place a customer service ticket to get your event tickets back. Looks like a template was left and sometimes the item does not get made.

    Edited to add help link: https://help.elderscrollsonline.com/#en/answer/68550

    Thanks for confirming! Is it intended like that for the others? Just as feedback to pass along - they should make belts for all of these signature skill styles. It's a bit odd to have an entire outfit except the belt, ya know.
    Edited by Destai on January 23, 2025 8:09PM
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Destai wrote: »
    Thanks for confirming! Is it intended like that for the others? Just as feedback to pass along - they should make belts for all of these signature skill styles. It's a bit odd to have an entire outfit except the belt, ya know.
    Belts are planned, generally. However, sometimes during development, styles don't end up needing them, or there are times where items like belts end up not looking right with the overall theme the team is going for. So they end up on the cutting room floor. Just ends up being part of development.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Destai
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    ZOS_Kevin wrote: »
    Belts are planned, generally. However, sometimes during development, styles don't end up needing them, or there are times where items like belts end up not looking right with the overall theme the team is going for. So they end up on the cutting room floor. Just ends up being part of development.

    For sure, totally understand that!
  • spartaxoxo
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    My ticket was resolved and I got my event tickets back. Thanks for the swift response. 🙏🏿
  • SeaGtGruff
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    Wait, the event assistants in different zones sell different items? Thanks for the heads-up, I'll go check them all out (and avoid the fake belt). :+1:
    I've fought mudcrabs more fearsome than me!
  • jcaceresw
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    spartaxoxo wrote: »
    My ticket was resolved and I got my event tickets back. Thanks for the swift response. 🙏🏿

    Same for me! Thanks ZOS!
  • Grega
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    ZOS_Kevin wrote: »
    Belts are planned, generally. However, sometimes during development, styles don't end up needing them, or there are times where items like belts end up not looking right with the overall theme the team is going for. So they end up on the cutting room floor. Just ends up being part of development.

    But @ZOS_Kevin that makes no sense from styling standpoint. If ZOS design team feels a belt is not needed in that outfit, then it would stand that a player would feel that as well. In which case this would only work where we have a “hide belt slot” option, which we do not. So either offer that or offer a “translucent belt” when belt isn’t needed design wise.

    With current choice, a player is REQUIRED to pick a different style belt, which won’t belong or work well, if we believe ZoS design team, as you say.

    I guess required is a strong word. One can choose to play partially naked, I suppose.
  • tomofhyrule
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    Grega wrote: »

    But ZOS_Kevin that makes no sense from styling standpoint. If ZOS design team feels a belt is not needed in that outfit, then it would stand that a player would feel that as well. In which case this would only work where we have a “hide belt slot” option, which we do not. So either offer that or offer a “translucent belt” when belt isn’t needed design wise.

    With current choice, a player is REQUIRED to pick a different style belt, which won’t belong or work well, if we believe ZoS design team, as you say.

    P R E A C H

    I'm still of the opinion that "Hide Slot" should be available for all slots, not just head and shoulder (and thank Mauloch we finally got the shoulders). But Belts are one of the worst offenders, and if the design team is seeing fit to release a style without a belt because it "looks better" when players are not able to make that same choice without unequipping gear...

    This is precisely why we need all the slots to be hideable.

    And how many more Crown Crate body markings will people use if they can walk around shirtless to actually show them off?
  • Elvenheart
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    I got my two tickets back for the fake belt I bought very quickly and efficiently after opening the ticket!
  • lei.aili_ESO
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    P R E A C H

    I'm still of the opinion that "Hide Slot" should be available for all slots, not just head and shoulder (and thank Mauloch we finally got the shoulders). But Belts are one of the worst offenders, and if the design team is seeing fit to release a style without a belt because it "looks better" when players are not able to make that same choice without unequipping gear...

    This is precisely why we need all the slots to be hideable.

    And how many more Crown Crate body markings will people use if they can walk around shirtless to actually show them off?

    YES.

    There is no logical reason we shouldn't be able to hide each available armor slot independently. The game already allows us to remove the armor anyway, so it's not like it's going to be any more lewd or anything. Our characters would still have underwear. But this would open up so much for customization.

    Please please PLEASE add this option for each armor slot.
  • This_0ne
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    tiket 250124-001241
  • DreamsUnderStars
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    I think they should get rid of the "belts" (really they are always misaligned and add nothing to the outfits), but thats just me I suppose. Good to know not to buy them for now I guess!
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Just wanted to update here that the Apocrypha Expedition Belt style page has been removed with today's hotfix. Thanks all!
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Brazz38
    Brazz38
    Soul Shriven
    Same problem, need tickets refunded. Please and thank you! 😊 Xbox NA server, ticket number 250124-000236.
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