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I keep crashing.

Nissowolf
Nissowolf
✭✭✭✭
Hi, support team. I keep crashing since the U44 went live, this is the message i guet.

Fatal error: DXGI_ERROR_DEVICE_REMOVED.
Failure Reason: DXGI_ERROR_DEVICE_HUNG - The application's device failed due to badly formed commands sent by the application.

Do you have any solution ?
Roleplayer
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @Nissowolf

    We would recommend trying the steps in this article here to see if they help with this error.
    Staff Post
  • Nissowolf
    Nissowolf
    ✭✭✭✭
    Thank you for the quick response, i will try what is listed in the article, and i'll come back if it doesn't resolve my problem. But thank you still !
    Roleplayer
  • JanTanhide
    JanTanhide
    ✭✭✭✭✭
    If you are still having this issue have a look at your PSU and the power cables to your video card. I had this problem and it turned out to be one of the two power cables feeding my video card had a bad connection. Took a bit to figure it out but after replacing the power cable it's never happened again. I had to use a special tester to find the problem but if you have a spare power cable try swapping it with an installed cable to the video card.
  • silky_soft
    silky_soft
    ✭✭✭✭✭
    Do you own an amd card? Specifically a 5700xt?

    Try only install amd driver, not radeon software and use msi afterburner.

    You will make a profile in there where you downclock the card to 1900mhz and 1100mv.
    Here $15, goat mount please. Not gambling or paying 45 : lol :
    20% base speed for high ping players.
    Streak moves you faster then speed cap.
    They should of made 4v4v4v4 instead of 8v8.
  • Nissowolf
    Nissowolf
    ✭✭✭✭
    Thank you for the kind help ! I think the first solution fixed it ! for now it did not happened again !
    Roleplayer
  • marimbacuecaub17_ESO
    Hey there
    I am getting this same error since the crash of the game a few days ago, along with others that i am copying here as well.
    All my graphic card drivers are updated, I have repaired the game files and redownloaded it, etc. This often happens as I am swapping characters.

    This is in NA PC server

    These a
    re my computer specs (so it really shouldnt be happening)
    Processor Intel(R) Core(TM) i9-14900K 3.20 GHz
    Installed RAM 32.0 GB (31.8 GB usable)
    System type 64-bit operating system, x64-based processor
    Graphic Cards: Intel (R) UHD Graphics 770
    NVIDIA GeForce RTX 4070i

    • The error messages rotate between these three:

    [1]
    Host:
    Unable to load skin

    [2]
    Fatal error: DXGI_ERROR_DEVICE_REMOVED.
    Failure Reason: DXGI_ERROR_DEVICE_HUNG - The application's device failed due to badly formed commands sent by the application.


    [3]
    ====================================================================
    eso has stopped working.
    ====================================================================

    [reporter]
    version = 0.01


    [extra]
    ProductName = eso
    Version = eso.live.10.2.8.2986526
    branch = live
    char.account = LadyKommander
    char.alliance = 1
    char.name = Depth of Shield
    client.executablebits = 64
    client.mode = load
    client.renderertype = D3D11
    client.session_start_timestamp = 2024-12-15T18:20:46.673-08:00
    client.time_since_load = 4
    client.timestamp = 2024-12-15T18:31:27.421-08:00 -frme 48608-
    client.uptime = 640.2
    computer.name = HQ
    computer.user = marim
    cpu.arch = 9
    cpu.count = 32
    cpu.level = 6
    cpu.type = 8664
    data.depotid = 4000
    data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
    data.syncm = databuild
    data.version = 4000.win.2986526.live.2986526
    exe.buildnum = 2986526
    exe.opt = release
    exe.reltype = public
    exe.type = client
    gfx.description = 32.0.101.6314
    gfx.deviceid = 10114.1088951384.161
    gfx.driver = NVIDIA GeForce RTX 4070 Ti
    gfx.vendorid = 4318
    globby.address = 198.20.200.24
    globby.port = 24503
    loc.wloc = 739 214862 11776 491814 91.00
    loc.worldid = 739
    loc.zone = Vvardenfell
    login.address = 198.20.200.24
    mem.system_free = 16804
    mem.system_max_current = 34585
    mem.system_max_peak = 34585
    mem.system_physical = 32537
    mem.total_current = 6545
    mem.total_peak = 6653
    mem.ws_current = 4012
    mem.ws_peak = 4220
    mempool.animation_usage = 0.96
    mempool.audio_usage = 0.00
    mempool.client_object_usage = 0.00
    mempool.environment_usage = 0.00
    mempool.filesystem_usage = 0.45
    mempool.fx_usage = 0.23
    mempool.gamedata_usage = 0.00
    mempool.gameplay_usage = 0.00
    mempool.global_usage = 0.00
    mempool.grammar_usage = 0.00
    mempool.granny_animation_usage = 0.78
    mempool.granny_usage = 0.00
    mempool.gui_controls_usage = 0.91
    mempool.gui_fonts_usage = 0.00
    mempool.gui_textures_usage = 1.00
    mempool.gui_usage = 0.00
    mempool.interface_usage = 0.52
    mempool.lua_usage = 0.00
    mempool.model_usage = 0.00
    mempool.network_usage = 0.00
    mempool.particle_usage = 0.00
    mempool.physics_usage = 0.00
    mempool.renderer_usage = 0.00
    mempool.settings_usage = 0.00
    mempool.streaming_usage = 0.22
    mempool.terrain_usage = 0.00
    mempool.texture_usage = 0.00
    mempool.theater_usage = 0.00
    mempool.threading_usage = 0.00
    mempool.voice_usage = 0.00
    os.osbits = 64
    os.platform = windows
    os.version = 10.0.26100.
    ptime = 641313
    realm.depotid = 4000
    realm.id = 4000
    realm.name = NA Megaserver
    reportfield.ver = 4
    version.major = 10
    version.patch = 2
    version.subpatch = 8
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @marimbacuecaub17_ESO

    If the steps in the article did not resolve the issue, please open a ticket using the form here and our team can take a closer look at your case.
    Staff Post
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