I keep crashing.

Nissowolf

Hi, support team. I keep crashing since the U44 went live, this is the message i guet.

Fatal error: DXGI_ERROR_DEVICE_REMOVED.
Failure Reason: DXGI_ERROR_DEVICE_HUNG - The application's device failed due to badly formed commands sent by the application.

Do you have any solution ?

ZOS_Phoenix

@Nissowolf

We would recommend trying the steps in this article here to see if they help with this error.

Nissowolf

Thank you for the quick response, i will try what is listed in the article, and i'll come back if it doesn't resolve my problem. But thank you still !

JanTanhide

If you are still having this issue have a look at your PSU and the power cables to your video card. I had this problem and it turned out to be one of the two power cables feeding my video card had a bad connection. Took a bit to figure it out but after replacing the power cable it's never happened again. I had to use a special tester to find the problem but if you have a spare power cable try swapping it with an installed cable to the video card.

silky_soft

Do you own an amd card? Specifically a 5700xt?

Try only install amd driver, not radeon software and use msi afterburner.

You will make a profile in there where you downclock the card to 1900mhz and 1100mv.

Nissowolf

Thank you for the kind help ! I think the first solution fixed it ! for now it did not happened again !

marimbacuecaub17_ESO

Hey there
I am getting this same error since the crash of the game a few days ago, along with others that i am copying here as well.
All my graphic card drivers are updated, I have repaired the game files and redownloaded it, etc. This often happens as I am swapping characters.

This is in NA PC server

These a

re my computer specs (so it really shouldnt be happening)
Processor Intel(R) Core(TM) i9-14900K 3.20 GHz
Installed RAM 32.0 GB (31.8 GB usable)
System type 64-bit operating system, x64-based processor
Graphic Cards: Intel (R) UHD Graphics 770
NVIDIA GeForce RTX 4070i

• The error messages rotate between these three:

[1]
Host:
Unable to load skin

[2]
Fatal error: DXGI_ERROR_DEVICE_REMOVED.
Failure Reason: DXGI_ERROR_DEVICE_HUNG - The application's device failed due to badly formed commands sent by the application.


[3]
====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.10.2.8.2986526
branch = live
char.account = LadyKommander
char.alliance = 1
char.name = Depth of Shield
client.executablebits = 64
client.mode = load
client.renderertype = D3D11
client.session_start_timestamp = 2024-12-15T18:20:46.673-08:00
client.time_since_load = 4
client.timestamp = 2024-12-15T18:31:27.421-08:00 -frme 48608-
client.uptime = 640.2
computer.name = HQ
computer.user = marim
cpu.arch = 9
cpu.count = 32
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
data.syncm = databuild
data.version = 4000.win.2986526.live.2986526
exe.buildnum = 2986526
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 32.0.101.6314
gfx.deviceid = 10114.1088951384.161
gfx.driver = NVIDIA GeForce RTX 4070 Ti
gfx.vendorid = 4318
globby.address = 198.20.200.24
globby.port = 24503
loc.wloc = 739 214862 11776 491814 91.00
loc.worldid = 739
loc.zone = Vvardenfell
login.address = 198.20.200.24
mem.system_free = 16804
mem.system_max_current = 34585
mem.system_max_peak = 34585
mem.system_physical = 32537
mem.total_current = 6545
mem.total_peak = 6653
mem.ws_current = 4012
mem.ws_peak = 4220
mempool.animation_usage = 0.96
mempool.audio_usage = 0.00
mempool.client_object_usage = 0.00
mempool.environment_usage = 0.00
mempool.filesystem_usage = 0.45
mempool.fx_usage = 0.23
mempool.gamedata_usage = 0.00
mempool.gameplay_usage = 0.00
mempool.global_usage = 0.00
mempool.grammar_usage = 0.00
mempool.granny_animation_usage = 0.78
mempool.granny_usage = 0.00
mempool.gui_controls_usage = 0.91
mempool.gui_fonts_usage = 0.00
mempool.gui_textures_usage = 1.00
mempool.gui_usage = 0.00
mempool.interface_usage = 0.52
mempool.lua_usage = 0.00
mempool.model_usage = 0.00
mempool.network_usage = 0.00
mempool.particle_usage = 0.00
mempool.physics_usage = 0.00
mempool.renderer_usage = 0.00
mempool.settings_usage = 0.00
mempool.streaming_usage = 0.22
mempool.terrain_usage = 0.00
mempool.texture_usage = 0.00
mempool.theater_usage = 0.00
mempool.threading_usage = 0.00
mempool.voice_usage = 0.00
os.osbits = 64
os.platform = windows
os.version = 10.0.26100.
ptime = 641313
realm.depotid = 4000
realm.id = 4000
realm.name = NA Megaserver
reportfield.ver = 4
version.major = 10
version.patch = 2
version.subpatch = 8

ZOS_Phoenix

@marimbacuecaub17_ESO

If the steps in the article did not resolve the issue, please open a ticket using the form here and our team can take a closer look at your case.