Realistic "Compensation" For Nearly 24 Hours of Downtime

UrQuan · December 13

Here are my thoughts on what the "compensation" for the nearly day-long downtime should realistically be. I'm basing this on what the majority of the active player base missed out on due to not being able to log in for a day. Of course, people may have missed out on lots of other things that they planned on doing in-game that day, but it's impossible to have a blanket solution that covers all of that, so here are the things that I think can and ideally should be done for everyone.

Daily Login Rewards. Ideally everyone who missed claiming their login reward yesterday should have their account updated so that it shows they claimed the reward, and whatever reward it was for them (based on how many days they had claimed a reward so far this month) would be placed in their inventory. Realistically, I suspect that would be a technical nightmare for ZOS to try to implement, so I'd suggest just giving everyone a blanket 5K gold each, since that's the final reward for December that everyone who wasn't able to log in yesterday won't be able to claim at the end of the month, even if they've logged in every other day.
Seals of Endeavor. Again, ideally everyone who wasn't able to complete their daily endeavors yesterday should have their account updated to add the number of seals of endeavor that they didn't receive but could have if they had been able to log in. I suspect this would also be a technical nightmare for ZOS to try to implement, though, so I'd suggest just giving everyone 45 seals of endeavor, since that's the total someone could have earned from yesterday's daily endeavors.
Free ESO Plus Event. Extend it by 1 day. Easy.
Hireling Mails. Ideally every character that gets hireling mails that didn't get them yesterday should receive an additional set of hireling mails the next time the player logs on to the character. Again, though, this would probably be a technical nightmare for ZOS to implement, I don't think there's an easier solution, and frankly I'm not sure how much of the player base gets hireling mails every day like I do, so realistically I doubt anything would be done for this. Oh well, not really a big deal IMO.

I think that list is fair: it's not asking for anything that you'd normally have to "earn" (well, except for the endeavors, but most days, including yesterday, it's fast and easy to get the daily endeavors done, so I think it's fair to assume that people would have easily been able to earn them) or buy (like crowns), it's just things that almost everyone who otherwise would have logged in yesterday would have received, and nothing that costs ZOS anything (technically giving out crowns wouldn't cost ZOS anything either, but free crowns reduces the chances of people spending money on crowns, so that would be a loss of possible future earnings).

Thoughts?

Atama · December 13

I play on Xbox. I was down from around 9:30 AM yesterday until this much later this morning (my local time). It was well over 24 hours.

I'd really just like the last day of the monthly reward to be unlocked. It's not my fault I couldn't claim it yesterday.

It's not a big deal because it's just 5,000 gold on the last day of the month but still, it irks me a tad.

Your idea of just sending 5,000 gold as compensation seems totally fair and easy to me.

sarahthes · December 13

UrQuan wrote: »

Here are my thoughts on what the "compensation" for the nearly day-long downtime should realistically be. I'm basing this on what the majority of the active player base missed out on due to not being able to log in for a day. Of course, people may have missed out on lots of other things that they planned on doing in-game that day, but it's impossible to have a blanket solution that covers all of that, so here are the things that I think can and ideally should be done for everyone.
Daily Login Rewards. Ideally everyone who missed claiming their login reward yesterday should have their account updated so that it shows they claimed the reward, and whatever reward it was for them (based on how many days they had claimed a reward so far this month) would be placed in their inventory. Realistically, I suspect that would be a technical nightmare for ZOS to try to implement, so I'd suggest just giving everyone a blanket 5K gold each, since that's the final reward for December that everyone who wasn't able to log in yesterday won't be able to claim at the end of the month, even if they've logged in every other day.

Seals of Endeavor. Again, ideally everyone who wasn't able to complete their daily endeavors yesterday should have their account updated to add the number of seals of endeavor that they didn't receive but could have if they had been able to log in. I suspect this would also be a technical nightmare for ZOS to try to implement, though, so I'd suggest just giving everyone 45 seals of endeavor, since that's the total someone could have earned from yesterday's daily endeavors.

Free ESO Plus Event. Extend it by 1 day. Easy.

Hireling Mails. Ideally every character that gets hireling mails that didn't get them yesterday should receive an additional set of hireling mails the next time the player logs on to the character. Again, though, this would probably be a technical nightmare for ZOS to implement, I don't think there's an easier solution, and frankly I'm not sure how much of the player base gets hireling mails every day like I do, so realistically I doubt anything would be done for this. Oh well, not really a big deal IMO.

I think that list is fair: it's not asking for anything that you'd normally have to "earn" (well, except for the endeavors, but most days, including yesterday, it's fast and easy to get the daily endeavors done, so I think it's fair to assume that people would have easily been able to earn them) or buy (like crowns), it's just things that almost everyone who otherwise would have logged in yesterday would have received, and nothing that costs ZOS anything (technically giving out crowns wouldn't cost ZOS anything either, but free crowns reduces the chances of people spending money on crowns, so that would be a loss of possible future earnings).

Thoughts?

Hireling mails are a) random and b) based on both character level and ranks in the passive. I don't know that they could do this one easily.

MidniteOwl1913 · December 13

I think that the least should be the 30-45 seals of endeavor I could have gotten, +1 day of ESO+, and the last daily reward.

After maybe some small token to acknowledge it was a pain. I'm downing in non-combat pets (except a purple bantam guar. I love the naked chickens :-)) , but something like that, at the level. Small, a token.

UrQuan · December 13

sarahthes wrote: »

UrQuan wrote: »

Here are my thoughts on what the "compensation" for the nearly day-long downtime should realistically be. I'm basing this on what the majority of the active player base missed out on due to not being able to log in for a day. Of course, people may have missed out on lots of other things that they planned on doing in-game that day, but it's impossible to have a blanket solution that covers all of that, so here are the things that I think can and ideally should be done for everyone.
Daily Login Rewards. Ideally everyone who missed claiming their login reward yesterday should have their account updated so that it shows they claimed the reward, and whatever reward it was for them (based on how many days they had claimed a reward so far this month) would be placed in their inventory. Realistically, I suspect that would be a technical nightmare for ZOS to try to implement, so I'd suggest just giving everyone a blanket 5K gold each, since that's the final reward for December that everyone who wasn't able to log in yesterday won't be able to claim at the end of the month, even if they've logged in every other day.

Seals of Endeavor. Again, ideally everyone who wasn't able to complete their daily endeavors yesterday should have their account updated to add the number of seals of endeavor that they didn't receive but could have if they had been able to log in. I suspect this would also be a technical nightmare for ZOS to try to implement, though, so I'd suggest just giving everyone 45 seals of endeavor, since that's the total someone could have earned from yesterday's daily endeavors.

Free ESO Plus Event. Extend it by 1 day. Easy.

Hireling Mails. Ideally every character that gets hireling mails that didn't get them yesterday should receive an additional set of hireling mails the next time the player logs on to the character. Again, though, this would probably be a technical nightmare for ZOS to implement, I don't think there's an easier solution, and frankly I'm not sure how much of the player base gets hireling mails every day like I do, so realistically I doubt anything would be done for this. Oh well, not really a big deal IMO.

I think that list is fair: it's not asking for anything that you'd normally have to "earn" (well, except for the endeavors, but most days, including yesterday, it's fast and easy to get the daily endeavors done, so I think it's fair to assume that people would have easily been able to earn them) or buy (like crowns), it's just things that almost everyone who otherwise would have logged in yesterday would have received, and nothing that costs ZOS anything (technically giving out crowns wouldn't cost ZOS anything either, but free crowns reduces the chances of people spending money on crowns, so that would be a loss of possible future earnings).

Thoughts?

Hireling mails are a) random and b) based on both character level and ranks in the passive. I don't know that they could do this one easily.

Yeah, I think you're right about that, so if they can't do anything there no big deal.

gronoxvx · December 13

Good luck. Youll get 1 crown crate and thats it.

SilverBride · December 13

All I want is the daily login reward I am now locked out of. Just on principle.

UrQuan · December 13

gronoxvx wrote: »

Good luck. Youll get 1 crown crate and thats it.

That's more than I'm asking for, and honestly I don't really care to get crown crates. If they want to give everyone crown crates for the downtime, sure I'll take it, but I don't see any need for that.

TaSheen · December 13

*shrug* I don't need compensation. I always have other things to do.

Tandor · December 13

It's taken some time to fix things, now they need to be allowed some time to consider the best way forward to reflect the impact this had on their players. We can all afford to take a step back so far as the sense of entitlement is concerned. Personally, I really don't need or want any compensation for my 2 ESO+ accounts, these things happen and I'd rather they spent their time working on more constructive things.

UrQuan · December 13

Tandor wrote: »

It's taken some time to fix things, now they need to be allowed some time to consider the best way forward to reflect the impact this had on their players. We can all afford to take a step back so far as the sense of entitlement is concerned.

That's why these are just my suggestions for what I think is appropriate, not demands, not entitlement. This thread is just suggestions for ZOS to consider as they take the time you suggest to think about the impact this had on the players, and what (if anything) to do about it.

davidtk · December 13

Tandor wrote: »

It's taken some time to fix things, now they need to be allowed some time to consider the best way forward to reflect the impact this had on their players. We can all afford to take a step back so far as the sense of entitlement is concerned. Personally, I really don't need or want any compensation for my 2 ESO+ accounts, these things happen and I'd rather they spent their time working on more constructive things.

Exactly and agree!
Tbh...
It is not their fault that in a building where they have a rented place (what I understood from some Kevin post), in which other companies are also located, the power goes out and the building's safety system does not start. Besides, I have a feeling that blackouts have occurred all over Texas (according to some power map and if I remember the location of the data center correctly)
Honestly, it's only their goodwill if they give something.
Anyway, booting up an entire datacenter is not the same as turning on a PC or console at home, which many here on the forum don't understand.
So I don't need anything and I congratulate the IT staff for putting it all back online so we can play.

Nwm they already decided what we will get:
https://forums.elderscrollsonline.com/en/discussion/670497/thanks-for-your-patience-during-the-outage?utm_medium=social&utm_source=discord&utm_campaign=dwemer_automaton

UrQuan · December 13

OK, we've now got an announcement on what they're doing for this, and honestly I think it's completely fair. More than I was asking for, really.
See here: https://forums.elderscrollsonline.com/en/discussion/670497/thanks-for-your-patience-during-the-outage#latest

LootAllTheStuff · December 13

Not a huge deal as far as I'm concerned, but I realised when I finally logged in just now that of course at least one day's hireling deliveries didn't go out in the mail.

I'll definitely manage but, if there are internal discussions at ZOS, please put this on the lit of things to consider.

Desiato · December 13

I don't care at all. I'd be inclined to give the devs a break and let them enjoy holiday shopping after a bad day.

But I can understand other players may be carefully collecting seals of endeavor for something they *really* want or may miss an important daily reward they wanted because they don't play every day.

Ugrak · December 13

While I don't feel aggrieved by this, I've seen people argue the superiority of one game service over another based in part on their compensation for downtime, so it's an area where some marketing happens.

SilverBride · December 13

https://forums.elderscrollsonline.com/en/discussion/670497/thanks-for-your-patience-during-the-outage#latest[/quote]

That is very generous. Thank you @ZOS_Kevin!

Morgaledh · December 13

Just posting in this thread to register a chuckle.

UrQuan · December 14

Morgaledh wrote: »

Just posting in this thread to register a chuckle.

A chuckle that they're giving us more than what I suggested?

Blood_again · December 14

All the previous "we want a compensation" thread have taught me that there is no compensation that makes every player satisfied. Fair package for one will be a joke for another.

I'm just glad that the team have managed to fix the problem came out of the blue. According to the details, that was lots of unexpected work that nobody asked for.

MasterSpatula · December 14

The only thing I really want it to be able to do yesterday's pledges, but I know that ain't happening. 5K gold is trivial, so I really don't care about that one.

SilverBride · December 14

These guys worked all night to get the servers up and running again. They deserve some compensation, too.

TaSheen · December 14

SilverBride wrote: »

These guys worked all night to get the servers up and running again. They deserve some compensation, too.

SO true! Let's hope for that.