Maintenance for the week of December 23:
· [COMPLETE] NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
· [COMPLETE] NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
Xbox EU 14 hour maintenance on Wednesday?
-
ZOS_KevinCommunity ManagerWe'll take the tickets to customer service in the morning to see if we can get this resolved.Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter3 -
Nharimlur_Finor✭✭✭✭✭
Nope. Here's an offer:Make sure to place a ticket and note the maintenance extension. We are work with Customer Service to help there.
that doesn't get made very often.
I repeat: if submitting a Ticket is too much effort for you or anyone else to take advantage of this offer, then don't do it.
0 -
Nharimlur_Finor✭✭✭✭✭Wuduwasa13 wrote: »@ZOS_Kevin you told us to send a ticket to the customer service.
Here is the answer I got, and I dont like that answer. Only creates more frustration and anger. I informed about losing the whole day in the ticket, but nothing about compensation at all.
This just sums it all up perfectly tbh 😂
‘Submit a ticket to CS’
CS: ‘go away, we can’t help you.’
It’s practically bordering caricature at this point.Wuduwasa13 wrote: »@ZOS_Kevin you told us to send a ticket to the customer service.
Here is the answer I got, and I dont like that answer. Only creates more frustration and anger. I informed about losing the whole day in the ticket, but nothing about compensation at all.
This just sums it all up perfectly tbh 😂
‘Submit a ticket to CS’
CS: ‘go away, we can’t help you.’
It’s practically bordering caricature at this point.
I doesn't say 'we can't help you'. It says nothing like that.
It says quite clearly:- We can't help you at this point.
- You need to wait until the end of the month.
- You need to take a screen shot of your calendar as at the end of the month.
- You need to submit a new ticket, including the screenshot.
1 -
VabolouzSoul ShrivenWuduwasa13 wrote: »@ZOS_Kevin you told us to send a ticket to the customer service.
Here is the answer I got, and I dont like that answer. Only creates more frustration and anger. I informed about losing the whole day in the ticket, but nothing about compensation at all.
This just sums it all up perfectly tbh 😂
‘Submit a ticket to CS’
CS: ‘go away, we can’t help you.’
It’s practically bordering caricature at this point.Wuduwasa13 wrote: »@ZOS_Kevin you told us to send a ticket to the customer service.
Here is the answer I got, and I dont like that answer. Only creates more frustration and anger. I informed about losing the whole day in the ticket, but nothing about compensation at all.
This just sums it all up perfectly tbh 😂
‘Submit a ticket to CS’
CS: ‘go away, we can’t help you.’
It’s practically bordering caricature at this point.
I doesn't say 'we can't help you'. It says nothing like that.
It says quite clearly:- We can't help you at this point.
- You need to wait until the end of the month.
- You need to take a screen shot of your calendar as at the end of the month.
- You need to submit a new ticket, including the screenshot.
I lost one whole day with the event, and losing half a day on wednesday when everything goes down for 8 hours.1 -
Skall66✭✭✭Basically, they want you to prove that you lost something before they can consider compensating you for it.
since the maintenance day we have the last reward of the month locked, there is absolutely no point in waiting the end of the month to show it, they just want players forgeting it or not bothering enough to make a second ticket, this topic is already lost in the forum, there will probably be no compensation at all.Mudcrab magnet
Xbox EU0 -
Ishtarknows✭✭✭✭✭Basically, they want you to prove that you lost something before they can consider compensating you for it.
since the maintenance day we have the last reward of the month locked, there is absolutely no point in waiting the end of the month to show it, they just want players forgeting it or not bothering enough to make a second ticket, this topic is already lost in the forum, there will probably be no compensation at all.
While I agree with the sentiment, as someone who plays every day if I missed a day I'd lose the final days reward. Lots of players don't play every day so their loss might be day 6, 10, 21 etc and so their loss will only be known once the month is over0 -
Poss✭✭✭✭✭@ZOS_Kevin I’m sorry but why is Xbox EU going down for a further 2 HOURS tonight? This is getting to be beyond a joke. 6pm - 8pm is the most prime time you could possibly get?3
-
Ishtarknows✭✭✭✭✭@ZOS_Kevin I’m sorry but why is Xbox EU going down for a further 2 HOURS tonight? This is getting to be beyond a joke. 6pm - 8pm is the most prime time you could possibly get?
It's 7-9pm here and prog runs are getting cancelled again1 -
Skall66✭✭✭Ishtarknows wrote: »Basically, they want you to prove that you lost something before they can consider compensating you for it.
since the maintenance day we have the last reward of the month locked, there is absolutely no point in waiting the end of the month to show it, they just want players forgeting it or not bothering enough to make a second ticket, this topic is already lost in the forum, there will probably be no compensation at all.
While I agree with the sentiment, as someone who plays every day if I missed a day I'd lose the final days reward. Lots of players don't play every day so their loss might be day 6, 10, 21 etc and so their loss will only be known once the month is over
and how would zos know if one of these loss is due to the maintenance? even if only one reward is missing, how would they know if it's really due to the maintenance?
They have logs to verify if players log everyday and if they claim the rewards everyday, considering the number of active players on Xbox EU it wouldn't be long to check.
if they wanted to give a compensation, they just have to check their logs, but they won't, because it would create a precedent where each time someone could'nt play due to a maintenance they would claim their right to have a compensation.Mudcrab magnet
Xbox EU0 -
YORKSHIRE76✭✭✭Please extend the event for us. I realise maintenance is a thing that must be done, but we have missed more than 24 hours of it.
Speaking of which, why dont events start at reset? For me in the UK reset is 0400, events usually start at 1500, this is half a day.
Events finish at 1500 which also means half a day of said activity.
I cant for the life of me figure out why the first and last day are only half days.2 -
VabolouzSoul Shriven@ZOS_Kevin Didnt you say you will check it out? Xbox EU players missing 2 days.
Hsvent seen any updating accordibg that. Wanna update us?0 -
Skall66✭✭✭
Did anyone get a compensation? just to know, I didn't bother to ask for one.Mudcrab magnet
Xbox EU0
