Xbox EU 14 hour maintenance on Wednesday?

Poss · October 6

While the rest of the megaservers have none? Could you elaborate on why this is taking place?

YORKSHIRE76 · October 6

Wow!, that is a very long maintenance, I saw xbox EU was due to have some extra but didn't notice the duration. now I have my glasses on (🤓) I'm shocked. What on earth are they doing?

SkaiFaith · October 6

Basically losing a day of the Bonus Explorer Celebration...
Hopefully it doesn't get extended and some will be able to play in the evening.

Meiox · October 7

I would be shocked, if they for once would tell us for what the maintenance is

HedgeHugger · October 7

Also losing the last day of the event. Also possibly daily login reward. Unless you get to play first thing in the morning.

Poss · October 8

Meiox wrote: »

I would be shocked, if they for once would tell us for what the maintenance is

Xbox EU: the server that was last to get the new hardware upgrades, so delayed in fact that a large percentage of our playerbase permanently migrated over to NA because of this. It doesn’t surprise me that we’re aren’t considered for a little bit of communication/explanation regarding a 14 hour randomly scheduled maintenance.

Hrolthar · October 9

There's a link to a post on the banner now.

Poss · October 9

Hrolthar wrote: »

There's a link to a post on the banner now.

Yup I saw it 👍

Ishtarknows · October 9

Any idea when the server will be up?@ZOS_Kevin

fizl101 · October 9

Ishtarknows wrote: »

Any idea when the server will be up?@ZOS_Kevin

There are still 40 minutes remaining of the planned downtime as of when I'm posting. Crossing fingers for xbox players it isn't extended

Ishtarknows · October 9

fizl101 wrote: »

Ishtarknows wrote: »

Any idea when the server will be up?@ZOS_Kevin

There are still 40 minutes remaining of the planned downtime as of when I'm posting. Crossing fingers for xbox players it isn't extended

Ah yes, you're right. We are still on BST, my mistake. Fingers crossed here too

ZOS_Kevin · October 9

Hi All, just got word that we are extending maintenance. We are going to update the official thread for it shortly, but wanted to make note since I saw this thread pop up.

Skall66 · October 9

20h maintenance, lol, why not close definitely the server, it's fubar

Poss · October 9

A 6 hour extension?? During an event too

Thanks guys

SonOfSoma · October 9

Great! I hope we get an extra day for the event!
Also gonna miss out on a daily reward now.

ZOS_Kevin · October 9

SonOfSoma wrote: »

Great! I hope we get an extra day for the event!
Also gonna miss out on a daily reward now.

Make sure to place a ticket and note the maintenance extension. We are work with Customer Service to help there.

Meiox · October 9

ZOS_Kevin wrote: »

SonOfSoma wrote: »

Great! I hope we get an extra day for the event!
Also gonna miss out on a daily reward now.

Make sure to place a ticket and note the maintenance extension. We are work with Customer Service to help there.

you really want that everyone make a ticket?

IIBonesII · October 9

Meiox wrote: »

ZOS_Kevin wrote: »

SonOfSoma wrote: »

Great! I hope we get an extra day for the event!
Also gonna miss out on a daily reward now.

Make sure to place a ticket and note the maintenance extension. We are work with Customer Service to help there.

you really want that everyone make a ticket?

Seems like a LOT of work to give customer service by telling the whole of the EU server to put a ticket in!! what??

WhoRU · October 9

ZOS_Kevin wrote: »

SonOfSoma wrote: »

Great! I hope we get an extra day for the event!
Also gonna miss out on a daily reward now.

Make sure to place a ticket and note the maintenance extension. We are work with Customer Service to help there.

You cannot be serious! To think I've just paid another 6 months eso plus. The duration of maintenance for this game is frankly ridiculous

Maichail · October 9

Just adding to the thread.

This maintenance window has been extended and I suspect is now going to take up the core playing time for most EU players.

Scheduled Wednesday trials? Not tonight.

Let hope that the design for Elder Scrolls 6 takes maintenance windows into consideration. In this day and age with micro services, etc, this should not happen. (But not holding my breath).

Communication on this is fairly poor as well. It would be nice for an explaination on why the maintanance window has been extended to such an extreme timeframe.

Bah humbug. Rant over...

OOZ · October 9

Bad day to return to the game, after an ESO Sabbatical.

ZOS_Kevin · October 9

Maichail wrote: »

Just adding to the thread.

This maintenance window has been extended and I suspect is now going to take up the core playing time for most EU players.

Scheduled Wednesday trials? Not tonight.

Let hope that the design for Elder Scrolls 6 takes maintenance windows into consideration. In this day and age with micro services, etc, this should not happen. (But not holding my breath).

Communication on this is fairly poor as well. It would be nice for an explaination on why the maintanance window has been extended to such an extreme timeframe.

Bah humbug. Rant over...

The maintenance and validating to make sure everything is running properly is taking longer than expected. The team needed more time. It was not intended.

Also we do not work on Elder Scrolls 6. That is Bethesda Game Studio. Different team.

TaSheen · October 9

Maichail wrote: »

Just adding to the thread.

Let hope that the design for Elder Scrolls 6 takes maintenance windows into consideration. In this day and age with micro services, etc, this should not happen. (But not holding my breath).

Single player games don't have maintenance windows....

MJallday · October 9

ZOS_Kevin wrote: »

Maichail wrote: »

Just adding to the thread.

This maintenance window has been extended and I suspect is now going to take up the core playing time for most EU players.

Scheduled Wednesday trials? Not tonight.

Let hope that the design for Elder Scrolls 6 takes maintenance windows into consideration. In this day and age with micro services, etc, this should not happen. (But not holding my breath).

Communication on this is fairly poor as well. It would be nice for an explaination on why the maintanance window has been extended to such an extreme timeframe.

Bah humbug. Rant over...

The maintenance and validating to make sure everything is running properly is taking longer than expected. The team needed more time. It was not intended.

Also we do not work on Elder Scrolls 6. That is Bethesda Game Studio. Different team.

Well that’s good news

ZOS_Kevin · October 9

Maintenance is now over and Xbox EU is now available.

MJallday · October 9

19 hour maintainance . It’s 10pm in the U.K. 11pm Central European

You need to seriously consider compensating those who have lost an entire day . Plus the rewards and event

Absolute shambles

LaintalAy · October 9

IIBonesII wrote: »

You really want that everyone make a ticket?

Don't do it then, if it's too much effort.

Vabolouz · October 10

@ZOS_Kevin you told us to send a ticket to the customer service.

Here is the answer I got, and I dont like that answer. Only creates more frustration and anger. I informed about losing the whole day in the ticket, but nothing about compensation at all.

Meiox · October 10

LaintalAy wrote: »

IIBonesII wrote: »

You really want that everyone make a ticket?

Don't do it then, if it's too much effort.

Did you just one second think about the amount of tickets that the support would need to work on ?

WhoRU · October 10

Vabolouz wrote: »

@ZOS_Kevin you told us to send a ticket to the customer service.

Here is the answer I got, and I dont like that answer. Only creates more frustration and anger. I informed about losing the whole day in the ticket, but nothing about compensation at all.

Got the same exact generic answer...fed up with the continued indifference from help Desk...they clearly have no understanding of what is occurring in the game!

Wuduwasa13 · October 10

Vabolouz wrote: »

@ZOS_Kevin you told us to send a ticket to the customer service.

Here is the answer I got, and I dont like that answer. Only creates more frustration and anger. I informed about losing the whole day in the ticket, but nothing about compensation at all.

This just sums it all up perfectly tbh 😂

‘Submit a ticket to CS’

CS: ‘go away, we can’t help you.’

It’s practically bordering caricature at this point.