Can a REAL PERSON contact me from customer Support??????

kensan62_ESO
kensan62_ESO
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I have been trying for a few days now to get a situation in game resolved and am constantly run around in ESO'S automated system of fill this out fill that out and waiting for an agent to get back with me but getting SAME automated response to my problem with no solution. It would really help if i was talking to a live person and not a AI bot. So far no fix to my problem and waiting again for another automated response. SOMEONE at ZOS , PLEASE!!!?!?!!! If your alive, please contact me.
Edited by ZOS_Icy on September 27, 2024 6:49PM
  • Syldras
    Syldras
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    You may want to post your ticket number here.

    @ZOS_Kevin Someone needs help here, could you have a look?
    @Syldras | PC | EU
    The forceful expression of will gives true honor to the Ancestors.
    Sarayn Andrethi, Telvanni mage (Main)
    Darvasa Andrethi, his "I'm NOT a Necromancer!" sister
    Malacar Sunavarlas, Altmer Ayleid vampire
  • Wolfkeks
    Wolfkeks
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    If you have a ticket number maybe @ZOS_Bill can help? :)
    "Sheggorath, you are the Skooma Cat, for what is crazier than a cat on skooma?" - Fadomai
    EU PC 2000+ CP professional mudballer and pie thrower
    Former Emperor, Grand Overlord, vAA hm, vHelRa hm, vSO hm, vMoL hm, vHoF hm, vAS+2, vCR+3, vSS hm, vKA, vRG, Flawless Conquerer, Spirit Slayer
  • kensan62_ESO
    kensan62_ESO
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    i messaged them but they probably gone for the day :(
  • TaSheen
    TaSheen
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    Just post the ticket number; @ZOS_Kevin and @ZOS_Bill will see it tomorrow.
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • kensan62_ESO
    kensan62_ESO
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    Ticket # 240925-002841
    # 240925-002889
    Still nothing from customer service or community guys :(
  • TaSheen
    TaSheen
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    It seems that support can take up to a week to get to your place in the queue. Don't keep inputting new tickets; that puts you at the back of the queue again. Reply again to the open ticket, or if it's been closed, reply again to reopen it.
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • kensan62_ESO
    kensan62_ESO
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    Ty, ive done that, they were the ones that wanted me to input a different ticket for whatever reason.
  • ZOS_CouchTato
    @kensan62_ESO I have messaged you regarding your tickets.
    Staff Post
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    This thread has been moved to the General Help section, as it is better suited there.

    Thank you for your understanding.
    Staff Post
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