The Elder Scrolls Online

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PC EU, got booted, can't get back in

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Kainarel
Kainarel
✭✭✭
I was in the Vivek outlaw refuge by the banker, and first I couldn't put things in the bank because the button E wasn't responding (on the working keyboard), and then I got booted to login screen and couldn't get back in since. Gives me the server connection error, although everything else is working, announcements on the page are working, internet is good and fast etc.
I repaired through the launcher, but it didn't help. Still same error.

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Edited by ZOS_Bill on August 30, 2024 6:23PM
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @Kainarel

    Please try the steps here and let us know if they help with this particular error.
    Staff Post
  • Kainarel
    Kainarel
    ✭✭✭
    ZOS_Phoenix wrote: »
    @Kainarel

    Please try the steps here and let us know if they help with this particular error.

    I have it in antivirus exceptions and it has never been an issue. I haven't had that issue before. Everything was working fine, and then suddenly it booted me to login screen and keeps giving the same error not letting me back in, but everything else is working fine. I don't know how there could be an issue since I'm able to log in here and make this topic. It's just strange.
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @Kainarel

    As this issue persists, please open a ticket with our support team here and they will take a closer look for you.

    Staff Post
  • Kainarel
    Kainarel
    ✭✭✭
    My ticket is: 240829-003243
    Just in case.
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @Kainarel

    I have contacted you via PM regarding your ticket.
    Staff Post
  • Kainarel
    Kainarel
    ✭✭✭
    ZOS_Phoenix wrote: »
    @Kainarel

    I have contacted you via PM regarding your ticket.

    Thank you, hopefully it will be sorted. Can't figure out what happened.
    I'm usually playing directly from the game file.
    So I tried repairing the game through launcher, then starting it through steam and launcher, and it still gives me the same error. No issues with anything else, nor Internet.
  • Kainarel
    Kainarel
    ✭✭✭
    ZOS_Phoenix wrote: »
    @Kainarel

    I have contacted you via PM regarding your ticket.

    Turns out I was able to login normally today. It seems like it wasn't anything connected to my system or my Internet connection, but the error occurred on the server side -- it's as if it had put me on a timeout because I had been trying to get back into the game without waiting out a proper time. And with each attempt it was putting me on longer and longer timeouts if that's possible.
    Thank you very much for your help, @ZOS_Phoenix I really appreciate it a lot! I got a very quick response to my ticket on my mail.
    I really hope it won't happen to me again, it was very frustrating.
  • ZOS_Bill
    ZOS_Bill
    admin
    We are glad to hear back that the OP login issue has been resolved. For this reason we will be closing the discussion going forward.
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