Time Expired - So when will ESO be production release ready?

Moonraker · May 2014

Atreidus wrote: »

There is an message at the pts launcher that this one guild can.
But ok. I give it some time.

It's not a guild, the Psijic Order is just the overall name for those testing PTS rather than normal beta testing which had it's own names. I was in both and they are not guilds just to denote the difference and also for forum section to discuss closed beta.

Atreidus · May 2014

ohh lol. ok. Thanks for the info.
btw.: i was in CB and i cant enter :P

Adryssa_Joneley · May 2014

GossiTheDog wrote: »

themfdrez wrote: »

I unsubbed a few days ago, feel ripped off to have paid $80 on such an unpolished product. Trying to enjoy my last few days doing dungeons, took my group 25 minutes of relogging, reforming group to be able to see eachother in game.

For info, if you can't see each other in dungeon you have to teleport to each other one by one. This puts you all in the same phase. Of course, it's also an unacceptable and undocumented design feature which I think will cost Zenimax customers.

I read that in the near future they are addressing the issue with being able to see party members at all times, so teleporting shouldn't be needed. Hopefully they fix it properly. I know how much of a pain it can be sometimes.

Attorneyatlawl · May 2014

Atreidus wrote: »

There is an message at the pts launcher that this one guild can.
But ok. I give it some time.

No, there actually isn't any message like that whatsoever, and the pts is open to anyone who had Psijic access. Please don't spread complete fabrications.... that's how bad, completely false rumors get started and spread in MMO communities. I don't know where you think you saw this but it is outright wrong.

Adryssa_Joneley · May 2014

i heard WoW had a terrible launch and the game was buggy and spent more time offline than online.. and yet it grew into one of the most successful MMOs ever. So there is hope. I like to think so anyway, because i do like this game. I don't like their handling and customer service too much, but i can also understand what a stressing time they are going through at the moment, so i will be patient with them for as long as i can.

Attorneyatlawl · May 2014

Adryssa_Joneley wrote: »

i heard WoW had a terrible launch and the game was buggy and spent more time offline than online.. and yet it grew into one of the most successful MMOs ever. So there is hope. I like to think so anyway, because i do like this game. I don't like their handling and customer service too much, but i can also understand what a stressing time they are going through at the moment, so i will be patient with them for as long as i can.

Yep and it's hardly like mmo's have gotten easier as services to launch since... but no one wants to grasp said fact.

felixgamingx1 · May 2014

Molog Bals minions have something to do with this.

http://forums.elderscrollsonline.com/discussion/95350/people-that-got-charged-twice-or-can-t-re-sub-post-here-zos-cs-rep-needed-asap#latest

Stratti · May 2014

Honestly don't bother so many of us have had our money taken without being renewed or double charged etc.

It seems that testing the pay function wasnt high on their priority list.

0/10

Stratti · May 2014

Attorneyatlawl wrote: »

Adryssa_Joneley wrote: »

i heard WoW had a terrible launch and the game was buggy and spent more time offline than online.. and yet it grew into one of the most successful MMOs ever. So there is hope. I like to think so anyway, because i do like this game. I don't like their handling and customer service too much, but i can also understand what a stressing time they are going through at the moment, so i will be patient with them for as long as i can.

Yep and it's hardly like mmo's have gotten easier as services to launch since... but no one wants to grasp said fact.

While we expect bugs etc what never happens is this sort of rubbish with money being taken out of accounts withoout renewals. In 10yrs of wow it never happened. This is a fail of EPIC proportions. Imagine the headlines - ESO unable to correctly process subscribers in first pay run!

Pathetic. After such a top game at launch and awesome everything they drop the ball over this

Attorneyatlawl · May 2014

ss.ioannidisnrb18_ESO wrote: »

Attorneyatlawl wrote: »

Adryssa_Joneley wrote: »

i heard WoW had a terrible launch and the game was buggy and spent more time offline than online.. and yet it grew into one of the most successful MMOs ever. So there is hope. I like to think so anyway, because i do like this game. I don't like their handling and customer service too much, but i can also understand what a stressing time they are going through at the moment, so i will be patient with them for as long as i can.

Yep and it's hardly like mmo's have gotten easier as services to launch since... but no one wants to grasp said fact.

While we expect bugs etc what never happens is this sort of rubbish with money being taken out of accounts withoout renewals. In 10yrs of wow it never happened. This is a fail of EPIC proportions. Imagine the headlines - ESO unable to correctly process subscribers in first pay run!

Pathetic. After such a top game at launch and awesome everything they drop the ball over this

Payment issues are very common with new-launch mmo's.

Stratti · May 2014

Attorneyatlawl wrote: »

ss.ioannidisnrb18_ESO wrote: »

Attorneyatlawl wrote: »

Adryssa_Joneley wrote: »

i heard WoW had a terrible launch and the game was buggy and spent more time offline than online.. and yet it grew into one of the most successful MMOs ever. So there is hope. I like to think so anyway, because i do like this game. I don't like their handling and customer service too much, but i can also understand what a stressing time they are going through at the moment, so i will be patient with them for as long as i can.

Yep and it's hardly like mmo's have gotten easier as services to launch since... but no one wants to grasp said fact.

While we expect bugs etc what never happens is this sort of rubbish with money being taken out of accounts withoout renewals. In 10yrs of wow it never happened. This is a fail of EPIC proportions. Imagine the headlines - ESO unable to correctly process subscribers in first pay run!

Pathetic. After such a top game at launch and awesome everything they drop the ball over this

Payment issues are very common with new-launch mmo's.

Couple of issues I have with this idea
#1 Evidence : dont make a statement but show me a time when en-masse they took money without renewing subscriptions

#2 So what : If it is common it is no less acceptable. In fact if it is common then it should have been foreseen - if you are an attorneyatlaw that word should mean something

Attorneyatlawl · May 2014

ss.ioannidisnrb18_ESO wrote: »

Attorneyatlawl wrote: »

ss.ioannidisnrb18_ESO wrote: »

Attorneyatlawl wrote: »

Adryssa_Joneley wrote: »

i heard WoW had a terrible launch and the game was buggy and spent more time offline than online.. and yet it grew into one of the most successful MMOs ever. So there is hope. I like to think so anyway, because i do like this game. I don't like their handling and customer service too much, but i can also understand what a stressing time they are going through at the moment, so i will be patient with them for as long as i can.

Yep and it's hardly like mmo's have gotten easier as services to launch since... but no one wants to grasp said fact.

While we expect bugs etc what never happens is this sort of rubbish with money being taken out of accounts withoout renewals. In 10yrs of wow it never happened. This is a fail of EPIC proportions. Imagine the headlines - ESO unable to correctly process subscribers in first pay run!

Pathetic. After such a top game at launch and awesome everything they drop the ball over this

Payment issues are very common with new-launch mmo's.

Couple of issues I have with this idea
#1 Evidence : dont make a statement but show me a time when en-masse they took money without renewing subscriptions

#2 So what : If it is common it is no less acceptable. In fact if it is common then it should have been foreseen - if you are an attorneyatlaw that word should mean something

#1, Google it, it's happened with every major MMO launch out there basically. #2, again, there are always edge cases like this that happen. It's not a widespread issue that is affecting the majority of their userbase or you would be unable to login to the forums from the traffic generated...

Draconiuos · May 2014

I stopped reading somewhere in the middle of the massive posts. I am just going to say this. ZOS is a company, and to a point part of a larger company most likely. The problem is these companies always have the same type of customer service, crappy. You have to know how to talk with these people. You always start off respectfully and once they start jerking you around, which almost always happens, you have to get firm with them. You can't come here though and threatening them or anything it does nothing. You have to do that privately so they can feel they can keep you quiet to avoid you spreading your dissatisfaction to others. Once you make your dissatisfaction public they have lost a lot of reasons to placate you.

cisadanepajsuxrwb17_ESO · May 2014

As much as I hate 'i quit' threads, I am really sorry to say that most of the reasons given are warranted. Nearly half of my main guild decided to wait for a few months, and given how that other game is launching in a few weeks time, I am somehow not hopeful for their return.

And the other 4 trade guilds? Only 1 survived so far. The other has so many inactive players in there the past 2 days it might as well disband.

This is fast becoming another Simcity in the making

kasain · May 2014

Anyone want a wildstar beta code? I guess they are active now and I never played the game but just got an email for beta tester. Anyone is welcome to it. But that's maybe where many went.

txfeinbergsub17_ESO · May 2014

Wildstar is crap. I tried the open beta and gave up on it after an hour. ESO is MUCH better.

Adryssa_Joneley · May 2014

txfeinbergsub17_ESO wrote: »

Wildstar is crap. I tried the open beta and gave up on it after an hour. ESO is MUCH better.

Totally agree with you

Laerania_ESO · May 2014

We could start with the members of the Psijic Order testing the game instead of wasting time bragging on forums.

Btw, wildstar is another money grab. If you want to play cartoons just play wow.

Attorneyatlawl · May 2014

Laerania_ESO wrote: »

We could start with the members of the Psijic Order testing the game instead of wasting time bragging on forums.

Btw, wildstar is another money grab. If you want to play cartoons just play wow.

Yeah, thanks for telling me how to spend my own free time, and I fail to see how pointing out that other mmo's have had payment issue is "bragging". What would I even be bragging about there? Having been through other MMO launches? Your post makes no sense.

I spent over 20 days /played on the PTS during the PTS period between three veteran rank characters. Thanks for your entitlement attitude, but I'll pass.

Stormynature · May 2014

As much as people can say we should expect MMOs to have crappy launches and be full of bugs and mulitiple shutdowns and that all of this should be expected and accepted, I would point out that when Trion's Rift launched it's only major issue was the need to add more servers to cater for the larger than anticipated numbers. Their decline mainly came about simply due their content being fairly banal, a lack of endgame play and the storylines/lore was simply not well written. They established a reputation in the MMO community that a Triple A MMO could be launched successfully with a minimum issues ... of course they then screwed up trying to do too many things at once and their quality of delivery dropped bigtime (most exemplified with the inherent issues of their MMO Defiance).

Being told to accept that an MMO launch will be unstable and full of bugs is not a reasonable suggestion, regardless of how often it is true.

Eris · May 2014

All I can say is, yawn and bye. This is really just a goodbye thread and should be closed.

BTW, for the person that says that companies don't have billing issues. I can think of one big one, DDO (by Turbine) billed some people like 20-30 times in one month, was not pretty and really left them in an apologetic state. There have been numerous other ones though, but that really is one of the biggest ones...

Bromburak · May 2014

ballistic wrote: »

I cannot resubscribe until things are fixed and while I know there are quite a few players who have boosted ahead because of ZOS's incompetence on server-side security in relation to vulnerabilities and exploits.

Top ranking for drama and exaggeration?

My experience consisted of helping ZOS police bots that should never have been able to get away with what they did, explaining to ZOS how to prevent this happening and how to stop speedhacking, bumping into numerous bugs, finding quests where NPCs would not spawn where people were waiting for days to finish those quests, playing as a class with bugged passives, etc. and enjoying the client's ability to leave my character trapped in scenery whenever there were lag issues due to how things loaded up.

Self made clown with VIP status!

demonlkojipub19_ESO · May 2014

They gave us 5 extra days before sub time and still people have sticks up their butts. Those so angry at launch bugs would be better off going back to whatever they were playing prior to this and just wait it off.

raglau · May 2014

demonlkojipub19_ESO wrote: »

Those so angry at launch bugs would be better off going back to whatever they were playing prior to this and just wait it off.

Well, that's clearly what they are doing in large numbers, the OP being one of those.

The logical conclusion of a continuous desertion however, will be a cancelled console launch (stakeholders won't throw good money after bad) and a dying game for the rest of us.

Hence it would be better for everyone if ZOS stepped up to the plate in the customer service department. Because if you read the thread, that's primarily what people are concerned about.

demonlkojipub19_ESO · May 2014

squicker wrote: »

demonlkojipub19_ESO wrote: »

Those so angry at launch bugs would be better off going back to whatever they were playing prior to this and just wait it off.

Well, that's clearly what they are doing in large numbers, the OP being one of those.

The logical conclusion of a continuous desertion however, will be a cancelled console launch (stakeholders won't throw good money after bad) and a dying game for the rest of us.

Hence it would be better for everyone if ZOS stepped up to the plate in the customer service department. Because if you read the thread, that's primarily what people are concerned about.

Well customer service can't fix bugs, and can't speed up bug fixing. What do you want them to say to us other than "Its in the works"? Waiting it off is the only thing that can be done. 1.1 note preview from the PTS has a ton of bug fixes, and it wasn't the entire list. And then there is This said by our friend Matt. Those, and all the mini-fixes we've seen throughout the weeks, should be hinting that they are listening.

I really don't know what you guys expect CS to do, besides cancel your sub if you cant do it online so you can wait until the game isn't too buggy for you.

raglau · May 2014

demonlkojipub19_ESO wrote: »

I really don't know what you guys expect CS to do, besides cancel your sub if you cant do it online so you can wait until the game isn't too buggy for you.

In that case you sound fully qualified to join the ZOS CS team ;-)

Joking aside, I think it might be an idea if they implemented good customer service practise for a start. Their engagement is very weak to the point of coming across as insulting at many times; cut and paste emails bearing zero relation to the problem at hand, patronising instructions and long waits. I had a few issues (none of the game-breakers that some others have had) and once the ZOS person had run through their cut and paste script which failed to fix my faults, they just went quiet and I did not hear from them again.

Basic service industry good practise would be a start, and it's non-existent.

Whilst myself and TES fans like me will hang in there, hoping for change, chucking a couple of platitudes on a forum now and then is really not going to cut it for most people.

Corithna · May 2014

ss.ioannidisnrb18_ESO wrote: »

Attorneyatlawl wrote: »

Adryssa_Joneley wrote: »

i heard WoW had a terrible launch and the game was buggy and spent more time offline than online.. and yet it grew into one of the most successful MMOs ever. So there is hope. I like to think so anyway, because i do like this game. I don't like their handling and customer service too much, but i can also understand what a stressing time they are going through at the moment, so i will be patient with them for as long as i can.

Yep and it's hardly like mmo's have gotten easier as services to launch since... but no one wants to grasp said fact.

While we expect bugs etc what never happens is this sort of rubbish with money being taken out of accounts withoout renewals. In 10yrs of wow it never happened. This is a fail of EPIC proportions. Imagine the headlines - ESO unable to correctly process subscribers in first pay run!

Pathetic. After such a top game at launch and awesome everything they drop the ball over this

Clearly you've never set up a business of your own. Problems like this happen all the time. And normally when they do they are far worse then what we see has happened here. It was a minor technical glitch where the banks didn't get part of the confirmation information and so the pre-authorizations had to time out per each individual financial institutions policies. No one took your money from you, it just had a hold on it. I.E. it was in limbo until it was confirmed that either a purchase happened or if it was just a pre-authorization. That is a far cry removed from what you're trying to represent here.

When you couple the fact that so many purchases were done nearly simultaneously, with the fact that this billing system was in it's first live run, it went really well all things considered. When Visa and Mastercard started offering up it's systems to banks to help facilitate financial transactions, there were times when capitol was help up for several weeks at a time. Systems crashed necessitating paper receipts for everything that had to be mailed in by vendors and then interdependently verified. Meanwhile customers were left in the dark as to their true balances while all this back end paperwork had to take place.

American Express back in the seventies had a data center fire that ended up costing them millions in lost revenue above and beyond the damage the fire did to the facilities. So really, in retrospect not clearing a pre-authorization as such and allowing them to time out due to a minor data glitch isn't really all that big a deal.

Tarokor · May 2014

Adryssa_Joneley wrote: »

I don't like their handling and customer service too much, but i can also understand what a stressing time they are going through at the moment, so i will be patient with them for as long as i can.

WARNING Wall of text incomming

Customer service is simple, Listen to your customers, respond personally to your customers, follow what you preach and if you dont know something say so dont friggin ignore it.

I get the new MMO faults i dont like them but i get them but i have one question for you people saying what can customer service do.

What does it say at the top of the contact page on these forums. What did jessica promise would happen with customer service.

The answer is jessica promised they would never use generic emails and it would be personalised contact. The contact page states that customer service would be available via telephone contact anywhere in the world 24/7 365 days a year.

i Have a problem, i try and call the toll free number from Australia after 45 minutes i am hung up on, i call back immediately and 2 hours later i am still on hold and request the callback system to call me back

THIS HAS HAPPENED 16 TIMES. The worst was when they wielded the ban hammer and took out 10k+ innocent accounts on good friday no less. When this happened i would have expected some kind of personalised email at least, but i got a copy and paste of a zeni post from this forum.

Not ONCE have i received a callback from my 16 attempts, not once have i received an email from eso that was written by a live person, and not once have the emails actually responded to the problems i originally had. It is like they created a play book and decided all faults would fit it regardless of what is actually wrong

Why am i paying for a game that gives this. Why should i pay money to a company that does this.

As for the quote at the top of the post "but the company is stressed and i should be patient."

WHY

they have had 7 years to get the procedures into place, they have talent from all around the world plus data available to them from every mmo launch that has happened in the last 7 years so they could plan responses to possible issues. They would have been able to see what worked and what didnt and plan responses accordingly. It is called a Customer Service plan or mission statement.

Face it people Zenimax have screwed the pooch on this big time, and all you fanboi's saying different, well you go right on enduring sub standard practices.

For those of us that have dealt with MMO companies for the 20+ years we have been playing these games, and actually will put up with alot as long as we get told what is going on Zenimax's deathly silence on everything from patches to problems to account issues to handling of everything since launch smells like crap looks like crap and will be the death of this game.I used to think SoE and smedley were the worst of the bunch, Zenimax and Jessica now holds that crown.

PS:- i am now on day 4 of my 17th attempt to try to get thru to CS to find out why i got charged for 6 months of Eso when i originally setup for 3.

The email respose i just got was to contact my isp as it is not a zenimax Issue.

I REST MY CASE