Ticket - 240504-002167 - Waiting since May 4th to log in despite my money being taken for sub

GillyGString · May 14

I'm absolutely livid that customer support are leaving me unable to log in due to issues with your access codes not sending. Over 25% of my paid time is gone, without me being able to log in. I'm receiving no help, just a copy and paste standard reply. What is the point of beinga paying subscriober, if we are just ignored when your log in system doesn't work. 10 days now I've been waiting. Your advice was to try changing my email, I tried that then you send me this as a reason for ignoring my tocket for a week: "Please note: when you update the ticket with a new email, it pushes your ticket to the back of the queue." So by doing what you requested, you dump my ticket to back of the queue?

nenekotanb16_ESO · May 14

Just in case this works for you:
The system says it sends you an access code, but actually doesn't send it if you enter the wrong password. It won't tell you the password is wrong either, unless you already successfully passed the access code stage...

I waited for a while, finally remembered my actual password (after returning to ESO after two years) and got the access code within a minute.

GillyGString · May 14

nenekotanb16_ESO wrote: »

Just in case this works for you:
The system says it sends you an access code, but actually doesn't send it if you enter the wrong password. It won't tell you the password is wrong either, unless you already successfully passed the access code stage...

I waited for a while, finally remembered my actual password (after returning to ESO after two years) and got the access code within a minute.

Hey, no I can log in to the account page no problems to pay my sub, its just the game it won't let me in!

fizl101 · May 14

Something I read elsewhere (sorry if its vague I play 99% on console so I don't really pay attention to the details) but if you are launching the exe directly rather than via the launcher you may have this problem. I can't remember if it was specific to steam, or epic, or the game launcher, but worth mentioning

GillyGString · May 14

fizl101 wrote: »

Something I read elsewhere (sorry if its vague I play 99% on console so I don't really pay attention to the details) but if you are launching the exe directly rather than via the launcher you may have this problem. I can't remember if it was specific to steam, or epic, or the game launcher, but worth mentioning

Hey, I'm not on Steam or Epic, I download it directly from ESO website (Got the game on release in 2014, before it was on steam or epic etc).

ZOS_FalcoYamaoka · May 14

Greetings,

It appears we reached out to you on the 11th and you followed up with us on the 12th. We can confirm that response has been receive and is just waiting further action from our team. They should be reaching out soon with an update. Either way, we brought your ticket to the attention of that team to help push it along.

ZOS_Bill · May 14

@GillyGString

Please check your forum inbox for an update on your ticket.