this is so annoying not even a response still the same thing on the ticket waiting on agent and on the other ticket it says investigation ongoing. I wont be able to tell if I'm getting any response from them if they decide to send email because I don't have access to that anymore and that's the whole reason I submitted the ticket is to change my detail.

i just had one of my tickets closed and it was the latest one but the old ticket remains open here is the reference code 240504-007336. So am still stuck with this issue although they have closed one of my ticket down due to duplicate which i understand but why not respond to the ticket thats been open and still pending a agent review ?

please @ZOS_Bill @ZOS_GinaBruno can you guys somehow help me i just want to get back to playing and for the time being i just started playing on my second account and also a paid eso subscriber by the way which i wanted for this account basit21

ok guys so i just looked at my ticket and its been 5 days i have read somewhere that if i dont get a response in 4 working days my ticket is of no use. Is this still the case, if so then does that mean that my ticket is of no use now although it says still waiting on agent. @ZOS_Bill @ZOS_Adrikoth @ZOS_Icy @ZOS_KaiSchober