The Elder Scrolls Online

Maintenance for the week of December 23:
· [COMPLETE] NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)

Not banned but still locked

Leave a Reply
EatsDragons
EatsDragons
Soul Shriven
I haven't even logged into pts and my account is still locked, haven't received an email saying that I'm banned or unlocked. And still didn't get the new code
Edited by ZOS_Bill on April 30, 2024 4:19PM
  • EatsDragons
    EatsDragons
    Soul Shriven
    @ZOS_GinaBruno @ZOS_Kevin
  • EatsDragons
    EatsDragons
    Soul Shriven
    Please help me @ZOS_GinaBruno @ZOS_Kevin @ZOS_JessicaFolsom
  • ZOS_Hadeostry
    ZOS_Hadeostry
    mod
    Greetings,

    After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's account related.

    Thank you for your understanding.
    Staff Post
  • Araneae6537
    Araneae6537
    ✭✭✭✭✭
    ✭✭✭✭✭
    EatsDragons wrote: »
    I haven't even logged into pts and my account is still locked, haven't received an email saying that I'm banned or unlocked. And still didn't get the new code

    Perhaps I misunderstand, but what code are you expecting if your lockout isn’t due to the PTS?
    You might want to submit a support ticket and then post the number here for someone to follow-up with you.
    Edited by Araneae6537 on April 26, 2024 7:05PM
  • EatsDragons
    EatsDragons
    Soul Shriven
    Araneae6537 wrote: »
    EatsDragons wrote: »
    I haven't even logged into pts and my account is still locked, haven't received an email saying that I'm banned or unlocked. And still didn't get the new code

    Perhaps I misunderstand, but what code are you expecting if your lockout isn’t due to the PTS?
    You might want ti submit a support ticket and then post the number here for someone to follow-up with you.

    I don't know the exact reason why my account is locked but it was locked with all the accounts that was locked due to pts. Also I received the account lock email. Everyone got a new game code because they were locked and can't play. So I'm expecting them to send me a new code. I already submitted a support ticket. Replied to the account lock email but still no reply
  • ZOS_Bill
    ZOS_Bill
    admin
    @EatsDragons

    What is your current ticket number?

    We can check the status and provide you with an update.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • EatsDragons
    EatsDragons
    Soul Shriven
    [240416-001188] Elder Scrolls Online Support Ticket
    Thank you. Ign is @Avid-AFKer
  • EatsDragons
    EatsDragons
    Soul Shriven
    Still locked @ZOS_Bill
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Hey @EatsDragons, you should be all squared away now!
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • EatsDragons
    EatsDragons
    Soul Shriven
    @ZOS_GinaBruno Thank you very much
    Edited by EatsDragons on April 29, 2024 9:32PM
  • ZOS_Bill
    ZOS_Bill
    admin
    We appreciate the update on this situation. As the account issue has now been resolved, we are going to close the discussion going forward.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
This discussion has been closed.