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Not banned but still locked
EatsDragons
Soul Shriven
I haven't even logged into pts and my account is still locked, haven't received an email saying that I'm banned or unlocked. And still didn't get the new code
Edited by ZOS_Bill on April 30, 2024 4:19PM 1
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ZOS_HadeostrymodGreetings,
After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's account related.
Thank you for your understanding.0 -
Araneae6537✭✭✭✭✭
✭✭✭✭✭EatsDragons wrote: »I haven't even logged into pts and my account is still locked, haven't received an email saying that I'm banned or unlocked. And still didn't get the new code
Perhaps I misunderstand, but what code are you expecting if your lockout isn’t due to the PTS?
You might want to submit a support ticket and then post the number here for someone to follow-up with you.Edited by Araneae6537 on April 26, 2024 7:05PM0 -
EatsDragonsSoul ShrivenAraneae6537 wrote: »EatsDragons wrote: »I haven't even logged into pts and my account is still locked, haven't received an email saying that I'm banned or unlocked. And still didn't get the new code
Perhaps I misunderstand, but what code are you expecting if your lockout isn’t due to the PTS?
You might want ti submit a support ticket and then post the number here for someone to follow-up with you.
I don't know the exact reason why my account is locked but it was locked with all the accounts that was locked due to pts. Also I received the account lock email. Everyone got a new game code because they were locked and can't play. So I'm expecting them to send me a new code. I already submitted a support ticket. Replied to the account lock email but still no reply0 -
ZOS_Billadmin@EatsDragons
What is your current ticket number?
We can check the status and provide you with an update.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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EatsDragonsSoul Shriven[240416-001188] Elder Scrolls Online Support Ticket
Thank you. Ign is @Avid-AFKer0 -
ZOS_GinaBruno✭✭✭✭✭
✭✭✭✭✭Hey @EatsDragons, you should be all squared away now!Gina Bruno
Principal Creator Engagement Manager
Dev Tracker | Service Alerts | ESO Twitter | My Twitter1 -
EatsDragonsSoul Shriven@ZOS_GinaBruno Thank you very muchEdited by EatsDragons on April 29, 2024 9:32PM0
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ZOS_BilladminWe appreciate the update on this situation. As the account issue has now been resolved, we are going to close the discussion going forward.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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This discussion has been closed.