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Survey when Unsubscribing.

Argusian
Argusian
Why is there no survey when unsubscribing from ESO? Does the company want to at least have a general idea as to why their customer quit? It seems odd for a company to not have a survey for their customers to fill out when they leave. How will the company know what improvements they could make in the future to keep others from unsubbing, or even what they can do to get that customer back. Very poor overlook on Marketing's part.

I salute my Half Life War Boys, who will ride with me eternal on the highways of Valhalla. I am your redeemer. It is by my hand you will rise from the ashes of this world.
  • Elsonso
    Elsonso
    ✭✭✭✭✭
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    Before you leave, just go into the game and do a /feedback.
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Morbus2
    Morbus2
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    Argusian wrote: »
    Why is there no survey when unsubscribing from ESO? Does the company want to at least have a general idea as to why their customer quit? It seems odd for a company to not have a survey for their customers to fill out when they leave. How will the company know what improvements they could make in the future to keep others from unsubbing, or even what they can do to get that customer back. Very poor overlook on Marketing's part.

    At this point they already have more customers than they can deal with. Judging by the ZoS comments when somebody leaves, if there's any at all, it just seems like they don't care.


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