Want to purchase crown store item, but account is locked due to the PTS issues

shulder · April 23

Hi

I would really love to purchase Kjalnar's Nightmare Arms Pack from the crown store.

Problem is that my account is locked due to the recent PTS issues and crown store item will expire soon. Account has enough crowns for a purchase.

Can someone from support team help with that please?

ZOS_Bill · April 24

@shulder

Do you already have an ongoing ticket?

If so, what is the current ticket number?

shulder · April 24

@ZOS_Bill, since my account is suspended due to the PTS issues I cannot create a support ticket from the website -- login to the website has en error saying "You have been suspended from the site.".

ZOS_Bill · April 25

@shulder

You can submit a ticket with support without logging in by using the account recovery form here.

shulder · April 25

@ZOS_Bill, thanks

ticket number is 240425-005135

ZOS_Bill · April 26

@shulder

Thank you for the ticket number. We have sent you a forum PM with an update on your ticket.