Has anyone here had any success getting a non-collectible crown store item through support?

vesperghost · April 21

I realize this might come across as a real first world problems kinda issue in light of *gestures at the general discussion section* but I really had my heart set on grabbing that Dreams of Yokuda music box this month, and it looks like my account is gonna stay locked into next week because of the whole PTS fiasco.

I've heard some people have gotten collectibles unlocked and the crowns deducted from their account by support after the availability period for a crown store item passed, but I don't know if they can even do that with material items like furnishings that go into your character inventory.

has anyone here ever managed this? I could give it a shot either way once my account's unlocked but I suspect support's got their hands full currently, and I probably won't bother if anyone can confirm they've had a request like this rejected in the past.

hiyde · April 21

vesperghost wrote: »

I realize this might come across as a real first world problems kinda issue in light of *gestures at the general discussion section* but I really had my heart set on grabbing that Dreams of Yokuda music box this month, and it looks like my account is gonna stay locked into next week because of the whole PTS fiasco.

I've heard some people have gotten collectibles unlocked and the crowns deducted from their account by support after the availability period for a crown store item passed, but I don't know if they can even do that with material items like furnishings that go into your character inventory.

has anyone here ever managed this? I could give it a shot either way once my account's unlocked but I suspect support's got their hands full currently, and I probably won't bother if anyone can confirm they've had a request like this rejected in the past.

I'd basically turn this post into a ticket and think/hope you'd have pretty good odds. However, a little birdie told me that one has been gifted to you and you'll find it waiting when you are able to log in.

NyassaV · April 22

ZOS actually used to be really good about this. I don't think they had an official policy for awhile but last year the policy was that you could request to purchase an item even if it wasn't listed so long as there was a month between when it was out and when you requested. This year they seemed to lower it to a week.

Do better ZOS.

vesperghost · April 21

hiyde wrote: »

vesperghost wrote: »

I realize this might come across as a real first world problems kinda issue in light of *gestures at the general discussion section* but I really had my heart set on grabbing that Dreams of Yokuda music box this month, and it looks like my account is gonna stay locked into next week because of the whole PTS fiasco.

I've heard some people have gotten collectibles unlocked and the crowns deducted from their account by support after the availability period for a crown store item passed, but I don't know if they can even do that with material items like furnishings that go into your character inventory.

has anyone here ever managed this? I could give it a shot either way once my account's unlocked but I suspect support's got their hands full currently, and I probably won't bother if anyone can confirm they've had a request like this rejected in the past.

I'd basically turn this post into a ticket and think/hope you'd have pretty good odds. However, a little birdie told me that one has been gifted to you and you'll find it waiting when you are able to log in.

oh holy cow, a kindness like that sure would help take the sting off of this last week.

one more reason to look forward to my day of sweet vindication! and thank you for the response.

hiyde · April 21

NP, hope you're back with us soon!

The Elder Scrolls Online

Has anyone here had any success getting a non-collectible crown store item through support?

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