Oh and also not even compensating with the login bonus that we're missing [Snip]. Missing (nearly) a whole week when your login bonus includes unique costumes, endeavors and other rewards hurts.

[Edited for bashing]

Same here, I'm on PC EU and my NA account consists of 1 level 2 character, which is unused and unplayed. Since that is linked, I'm locked out of everywhere. It is not only NA players locked out, half of my raid group that planned to run on pts is also banned. Only because we logged onto pts to look at all the new stuff. What about EU? All iI've gotten is one generic e-mail about being locked out due to PTS issues and nothing else.

And i completely agree, the event should be extended fully by duration that ALL locked accounts missed. 2 day extension does not equal week lost. Cringeworthy.

DerAlleinTiger wrote: »

Even for us on NA, 200 endeavor seals that EVERYONE gets is a slap in the face at this point. I made over 200 seals on the first day, and then subsequently lost them all to this rollback. Nevermind all of the seals I've missed out on since, and the weekly that I very well might not even get to finish in time. On top of that, the fact that EVERYONE gets them means that I - and everyone else who's been locked out - is still behind everyone else. This is utterly unacceptable as a compensation, almost more of an insult than nothing at all.

Then 2 days? 2 DAYS?! We've already lost 2 days and according to the current very nebulous timeframe we might lose out on another 5 or more! You can't be serious, ZOS. This is absolutely unacceptable.

They also made absolutely no mention whatsoever of tickets, log-in rewards, or jubilee confetti all of which we could be losing an entire week's worth of progress on. This isn't just unacceptable. This is shameful for ZOS. Absolutely shameful. I have been playing this game for the entire ten years it's been out, beta tester and day 1 early access player. I have never stopped playing this game except for the 2 weeks my computer broke and I physically couldn't play it. I've criticized ZOS when I thought they were wrong, but also defended them when everyone else wanted to burn them down, and to see this is simply something they should be ashamed of.

Yeah, it totally feels like "hey we made a mistake, let's reward everyone but the victims"
10 years of mistakes and they can't even figure out a proper way to resolve nor communicating about it.

We're rewarding the same people that insisted on not rolling back the server which could have been the best solution while the locked accounts won't even benefit from their compensation, especially EU where we didn't ask for all of this.

So I think at this point I am justifiably annoyed.

First - I understand the need for this to be resolved correctly BUT:

1. Two days event extension is clearly not going to address the event related loses. We already lost two days, and it seems will lose several more. Meanwhile those who are not locked out get event days in excess of what was planned while we still get fewer. There are lost mount pieces (likely barring many of us from getting the achievement and mount), lost endeavors, lost chances at the (already tough to get) style pages and, for me personally, a huge loss in motifs, mats and other items from the hundreds of event boxes I will lose. (I had farmed around 1.7k boxes on my account already, so you can work out I'm averaging well over 100 a day.)

I'm going to assume the event extension and NA endeavors are just to make up for the NA server downtime though, not for the people locked out. It would be very nice if more was offered to us outside this, at least to make sure we don't lose limited time event items like the mount.

2. As for an ESO game code? Already bought so I would not lose my chance to blind run the new trial on PTS. That was the only purpose a new account could serve for me. Several other people I know have also bought new accounts so they could still participate with their PTS groups and I doubt there will be an offer to refund the cost of these. If we were provided these codes on day 1 it would have been a hugely appreciated gesture, and maybe it will still help some, but at this point, unless the account is playable in trials on live then it's no help to me. My groups will still suffer because I can't be there to play my role. My guilds are still without me around to lead.


While it's a relief to hear some kind of "in-game items" are being discussed for those of us hurt by this, I really hope they will include the items for the mount achievement, missed log in items, missed endeavors and so on. It's very difficult to express just how much a have lost in terms of pure gold worth by being locked out through the biggest and most profitable event of the (or indeed, given it's the tenth anniversary - ANY) year.

I really hope the account code we get sent has DLC access so I might at least get some future use out of it. I was going to at least set up the new account I already have for PvP or something, then realised I can't farm mythics or any dungeons sets, so even if I level it as quick as possible, it's basically useless on live.

Ezhh wrote: »

While it's a relief to hear some kind of "in-game items" are being discussed for those of us hurt by this, I really hope they will include the items for the mount achievement, missed log in items, missed endeavors and so on. It's very difficult to express just how much a have lost in terms of pure gold worth by being locked out through the biggest and most profitable event of the (or indeed, given it's the tenth anniversary - ANY) year.

This.
And to go even beyond, that's a whole week of ESO+ that is gone.

Wait a second and the banned eu gamers get nothing? No extend of event to at least get some more chest and stuff ?

That’s what I thought too. I mean , as long as you don’t send billions of gold , mats etc. to other chars you should be fine. They will do something good I think, the pr damage is big enough and I don’t think they will risk another one.

Gina's post clearly states that they are planning to offer additional compensation to those who had their accounts locked (separate from the 200 seals being offered to everyone on PC/NA as compensation for the server being down).

The PTS testers included the most known people in the game -key content creators. There's zero doubt that they understand the impact this has had - especially for those who stream for a living and currently have to watch others play with ESO+ while they can't show that content.

It's also a time when the gaming market is highly competitive.

I think logically, you can trust that players will be looked after.

Danikat wrote: »

I'm not affected by this, but still wanted to add that I'm surprised and confused by the 'compensation' offered to those who are affected.

Outside of the free temporary account to login to, no compensation has been specified yet. We only know that there will be compensation in some form for the locked accounts...

Honestly, they should have extended the event by more than just 2 days. At least 5 would've been a good start, so the locked out people would have more time to grab event boxes. As a bonus, 5 extra days would also mean players would be able to complete the confetti horse achievement without spending tickets, which considering the compounded mess of a game-breaking exploit during a grindful event, would be a nice token of goodwill from the devs.

As for those who did nothing wrong and can't play the game, I do hope they get nothing less than what they missed: seals of endeavors, tickets, confetti horse parts, ESO+ days and login rewards. These are easy to quantify, unlike unearned event boxes. I also hope the something extra Gina mentioned isn't just some cosmetics. Maybe at least a week of ESO+?

Destai wrote: »

Honestly the compensation needs to be something substantial like 5k crowns or something. There’s been quite a few issues this year, last year had the crown store outage; it’s time players get something of consequence.

And they're doing just that, so I'm happy to see that. Good on them!