Maintenance for the week of May 18:
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
We are currently investigating issues some players are having on the North American Xbox megaserver. We will update as new information becomes available.
Unable to log in on console since maintenance today
Anyone else just keep getting stuck at requesting character load screen? Been like it for hours. Despite several restarts:
Edited to correct title.
Edited by ZOS_Kevin on April 10, 2024 9:11PM Edited to correct title.
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Update, it is not a hardware issue, girlfriend can login fine in the same PS since the update no problem, Also, I can login to NA server, just not able to log in to PS EU
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BuffNukem✭✭✭Yes, this is happening to 2 of my Alt accounts and started just today after the Maintenance update. When I click on any character on either of those 2 accounts to load into the game, the game freezes about 5 seconds later just before hitting the load screen to zone in. I've tried multiple characters on each of those accounts, located in different zones, and all of them on each of those 2 accounts freeze during loading.
I play on XBox NA. 7 out of my 9 accounts work just fine, but just on those 2 accounts I can't get past the character select screen. I've done all the console hard reset, multiple restart attempts, and had no luck with either account.
Seems like it is something on the server side with select accounts, because if it was anything on my end my other accounts would also be affected.2 -
DragonRacer✭✭✭✭✭
✭✭✭Same on PS5 NA. I have 5 accounts, all on the same PS5. Four load in fine. One freezes after selecting a character to load. It does this on every toon on that account. I have tried deleting saved game data, clearing cache, and rebuilding database to no avail. But since this is all the same hardware/machine/game copy and the others load in fine… that suggests something on ZOS’s end with some accounts?
In the middle of Jubilee, too, of course. This started after this morning’s patch/maintenance.
@ZOS_KevinPS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer131 -
ZOS_KevinCommunity ManagerI'll share this with the team for them to poke around and see if anything is going on. Thanks for flagging.Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter1 -
ZOS_KevinCommunity ManagerFor those encountering this issue, could you name the following for us as we investigate:
- Your Account Name
- Characters not able to login
- Characters able to log in (if any)
Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter0 -
DragonRacer✭✭✭✭✭
✭✭✭It gets weirder. For Science, I tried on my old PS4. The account freezing on character load in on PS5 actually CAN load in on PS4.
Yet, on PS5 my other four accounts are fine.
How on Earth does that even happen?PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer130 -
RebornV3x✭✭✭✭✭
✭✭@ZOS_Kevin
Same issue on Xbox NA infinite load screen after selecting a character screen seems to freeze all other games work fine and connection is not a problem
Account Name RebornV3x
Xbox NA
So far only tried
Eric Elric
Tetora Britinius
Katy Elric
So far NONE of my characters can get past the character select screen
EDIT: My ticket # 240410-004237Edited by RebornV3x on April 10, 2024 10:20PMXbox One - NA GT: RebornV3x
I also play on PC from time to time but I just wanna be left alone on there so sorry.0 -
RebornV3x✭✭✭✭✭
✭✭Infinite load screen been like this for atleast 5 minutes
Xbox One - NA GT: RebornV3x
I also play on PC from time to time but I just wanna be left alone on there so sorry.0 -
BuffNukem✭✭✭For those encountering this issue, could you name the following for us as we investigate:
Server: XBox NA
Account (Gamer Tag): HavocOnCall
- Characters not able to login: All (Havoc On Call, I Love Writs, Writs Are Fun, Feed Me Writs, Writs All Day, I Brake for Writs, Show Me The Writs, Putting On The Writs)
- Characters able to log in: None
Server: XBox NA
Account (Gamer Tag): HavocOffHot
- Characters not able to login: All (Havoc Off Hot, Final Objective, Diamond Lil, Up an Atom, Pleasant Surprise, Little Gem, Home Stretch, This Above All, Mustn't Touch)
- Characters able to log in: None
@ZOS_Kevin0 -
Mithrazielle✭✭Yes, I'm stuck at same thing. Wondering whent his will be gixed, while losing daily endeavor rewards..... *sigh*0
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Mithrazielle✭✭Server: NA
Account: Dagoth Vizar
Characters Not Able to Log in: All
Characters able to log in: NONE
Game actually hangs 4-20 seconds after the character select screen appears.0 -
DragonRacer✭✭✭✭✭
✭✭✭Popped you my info already, but also have at least 2 guildmates affected as well, one is an auctioneer for a trader guild I’m in so even more critical. I linked them this thread to add their details, but if they don’t have forum accounts, I’ll try to get their info to add here on their behalf.
Also, it has to be said but @BuffNukem I am dying laughing at your various Writ-named toons, those are gold!PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer130 -
RebornV3x✭✭✭✭✭
✭✭Last thing for today is my ticket # 240410-004237Xbox One - NA GT: RebornV3x
I also play on PC from time to time but I just wanna be left alone on there so sorry.0 -
BuffNukem✭✭✭DragonRacer wrote: »Also, it has to be said but @BuffNukem I am dying laughing at your various Writ-named toons, those are gold!
Yeah, that account is one of my writ grinding accounts so the fact that it is currently locked out during the one event that doing writs matters most is a little concerning.
Those 7 toons are all getting very close to level 50 now, their only source of XP after level 6 and getting writ certification has been through crafting writs.0 -
morganlefaegaiaSoul ShrivenDragonRacer wrote: »Popped you my info already, but also have at least 2 guildmates affected as well, one is an auctioneer for a trader guild I’m in so even more critical. I linked them this thread to add their details, but if they don’t have forum accounts, I’ll try to get their info to add here on their behalf.
I managed to get into my forum account DragonRacer! I as Dragon has mentioned am the auctioneer for a trading guild that we are both in and my main account as been affected I have yet to try the two other alt accounts I have one being the actual auction account I use to run auctions for our guild.1 -
morganlefaegaiaSoul ShrivenI am able to get into both my MorganAuction and KayleighFae accounts just not my main account0
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morganlefaegaiaSoul ShrivenOk finally able to get in my main account. I deleted the cloud save file and deleted then re-downloaded the game app and it seems to have done the trick. So its an option for you to try to see if it rectifies things for you.1
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alternatelder✭✭✭✭✭
✭✭PS5-My main account- character load just freezes up. I've rebooted, still nothing. Alt account seems to work fine...?0 -
DragonRacer✭✭✭✭✭
✭✭✭I’ve had two guildmates successfully fix this on PS5 by deleting cloud save data, deleting ESO, then redownloading ESO.
I haven’t tried that yet myself, but will try it tomorrow.
PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer131 -
TheTreeezSoul ShrivenAccount Name - (PS5/NA) TheTreeez
Characters not able to login - All
Characters able to log in - PSEU character works.
Reference: 240410-0062991 -
BuffNukem✭✭✭@ZOS_Kevin - Any update on this?
Each day that goes by means each account is losing out on 6 event tickets (3 from the cake & 3 from the value of the daily Jubilee Confetti Pack that I'll have to purchase to replace the one I would have gotten for free).
The sooner you can fix this the better, thanks!3 -
Tangerla✭Some guild mates on Xbox NA with the same issue. ALSO: guild history deposits/withdrawals not loading for officers who can log in, after latest <2gb update.1
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ZOS_KevinCommunity ManagerHi all. We escalated this to the team when the thread was first reported. Investigations have started but will resume in the morning. Once we have a better idea of what is happening, we’ll update. Thanks to everyone who has provided information as well. That will help as we investigate and look at accounts.@ZOS_Kevin - Any update on this?
Each day that goes by means each account is losing out on 6 event tickets (3 from the cake & 3 from the value of the daily Jubilee Confetti Pack that I'll have to purchase to replace the one I would have gotten for free).
The sooner you can fix this the better, thanks!Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter0 -
Thanks for the update, I just got a standard reply to my support ticket I raised yesterday to say check ISP, check forums etc.
my partners account is Sarah_E46 she can log in and select characters on ps4 eu and ps4 NA but only NA on PS5, but her account is main EU PS5. Mine is the opposite, I can select characters on everything except PS4 EU0 -
Update for all impacted by this, I just deleted eso from her PS5 and reinstalled it this morning and she can log in and select character. I will now do same on my PS4. Just deleting the save game data made no difference:0
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dyn0m1k3✭✭dyn0m1k3 on Xbox EU stuck on "Requesting Character load..." for all characters.
Its not even attempting to load, the music and all animation stops like the game is about to crash but then it just stays there indefinitely.Xbox Series X EU Server GT: dyn0m1k30