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Zos customer support

  • Sergykid
    Sergykid
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    wilykcat wrote: »
    How much tickets did you submit... is there an exact number for that? 😳

    ?

    theres several unique cases but from the top two of them one has 19 tickets and the other 17 in the last months (totals 28 including the last year). Some tickets have been reopened by replies more than others, depending on when they expired or got permanently closed.
    -PC EU- / battlegrounds on my youtube
  • wilykcat
    wilykcat
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    Understandable
  • andym104
    andym104
    Soul Shriven
    hi. i have make a ticket twice but still no response/ answer about this ticket 231216-000106.
  • ZOS_Kraken
    ZOS_Kraken
    admin
    @andym104 I have left you a message regarding your ticket.
    Staff Post
  • Sergykid
    Sergykid
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    the adventure with zos customer support continues ..

    does an admin or dev with access can tell me about ticket 240208-006754 ? was it solved, or acknowledged ? why was it closed?
    i had to reply to the ticket because it wasnt solved, it was just closed without answer, as usual.
    i have asked something there and didnt get an answer. Ticket just got closed again after i replied again to it because the issue repeated after it was closed the first time. The "answer provided" automatic reply is irrelevant to the problem.

    and optional if you want some extra content, i would like to know about ticket 240128-003032, that one is ridiculous.
    -PC EU- / battlegrounds on my youtube
  • Major_Toughness
    Major_Toughness
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    You must have reported every BG player on PC EU by now.

    Seems to be a very obvious common denominator.
    PC EU > You
  • Sergykid
    Sergykid
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    You must have reported every BG player on PC EU by now.

    Seems to be a very obvious common denominator.

    i reported maybe 1% of bg players, only those that continue harassing after being told to stop, but what has this to do with this thread? and these 1% players are notoriously toxic, it's not about me.
    -PC EU- / battlegrounds on my youtube
  • ZOS_Bill
    ZOS_Bill
    admin
    @Sergykid

    We have sent you a PM with updates on both ticket 240208-006754 and 240128-003032.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Sergykid
    Sergykid
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    hi, i have a question not necessarily about support but somewhat related to it.

    so we have this from code of conduct
    [2.3 You may not harass, threaten, intentionally humiliate, “stream snipe”, “name and shame”, engage in acts of “griefing”, or cause distress to another user, guest, or ZeniMax staff member/teams using ZeniMax sites and Services. This includes but is not limited to verbal attacks (both text and voice chat), unwanted messaging, personal attacks, stalking or any other undesired behavior used to cause discomfort or disrupt another user’s experience. ...]

    what exactly falls under acts of griefing, cause distress, any other undesired behavior used to cause discomfort or disrupt experience?

    if let's say just as an example, that another player is repeatedly crouching/squatting at you from a few meters away occasionally coming at your location while youre not dead and keeps doing it even if you move away, all while hes been told to stop it. Does this count as harassment? is this behavior valid for reporting?
    -
    Edited by Sergykid on April 9, 2024 10:31PM
    -PC EU- / battlegrounds on my youtube
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