Please help. Just got banned and no clue why

spiderlair88646 · April 1

I just got a perma ban notice in my email for vague code of conduct reasons. Nothing clearly spelled out. I would never cheat or intentionally break the code of conduct. I can't log in to my game or account to appeal. the link in the email doesn't work

ZOS_Kraken · April 1

Hello! If the link is not working for you @spiderlair88646 You can go to the elderscrollsonline.com website, choose support, and then file an appeal there.

spiderlair88646 · April 1

ZOS_Kraken wrote: »

Hello! If the link is not working for you @spiderlair88646 You can go to the elderscrollsonline.com website, choose support, and then file an appeal there.

I submitted a ticket but honestly this has to be an error. I have never exploited anything. I reinstalled my broken minion yesterday. that is the only change.

spiderlair88646 · April 1

ZOS_Kraken wrote: »

Hello! If the link is not working for you @spiderlair88646 You can go to the elderscrollsonline.com website, choose support, and then file an appeal there.

Can you please let me know how long it usually takes to get a response to tickets like this? This is beyond upsetting me.

ZOS_FalcoYamaoka · April 2

Hello! What is your ticket number? While we cannot give a specific time frame for when your appeal will be reviewed, we can make sure its in the correct queue and not missing anything on your side.

spiderlair88646 · April 2

@ZOS_FalcoYamaoka The ticket number is 240401-003380. I have also called and left detailed messages two times now as well. I’m disabled and this is actually making me physically ill from stress. I wasn’t sure if it was appropriate to post the ticket here until you asked.

ZOS_Bill · April 2

@spiderlair88646

Thank you for your ticket number. We have sent you a forum PM with an update.