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Apparently I got banned while I was away for a few years?

RichardGrantMuirb14_ESO
All I can think of is that I must've been hacked. I tried submitting a support ticket a few times, but I got no response that I could find; when I tried to log back in to look at my ticket, my password wouldn't work, so I had to reset it again. I tried resubmitting three times to no avail, so now I'm hoping the forum mods can help. I'd love to play again, if you can help me.

Thank you!
Richard Grant Muir
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