Colector editoins bought and are on wrong server.

KV_Tootn · March 20

Hello.
I already play for a while and still cant figure out one thing.
When i bought this game with high isle colectors pack , it diidnt stated that all colectible content goes to one server. SO i payed money aand went on the default server.
After a bit my friends told me they play on NA. so i moved on, but all my stuff stayed in the NA...... I dont care on earned stuff , but why does it nowere state tat you bying the colectin pack , when you log in stays on that server....
After this [Snip], i needed to buy another game on my other steam account to get the same again but only on NA server were my friendds are..
WHY ISNT COLECTORS PACKS ACOUNTBOPUND ON BOTH SERVERS if i buy the game from 0?
Just curios because my friend did the same thing aand now isnt playing anymore because of this ..
Feel free to bash me.. but i think this is stupid

PS for everyone......... BOUGHT IT AS A NEW GAAME WITH COLECTORS EDITIONS From steam......NOT CROWNSTORE. Problem on acc @KV-Tootn

[Edited for inappropriate content]

belial5221_ESO · March 20

If you talking about steam and nonsteam,then it never transfers.I know it works if you get it direct from site,and use the site's launcher and swap betwen EU and NA,you get things on both,but not going between steam and nonsteam.DLCs and crownstore items don't transfer between EU and NA either.

It could be also that some collectibles count as crown items and linked to one server,but should be stated when buying.

KV_Tootn · March 20

belial5221_ESO wrote: »

If you talking about steam and nonsteam,then it never transfers.I know it works if you get it direct from site,and use the site's launcher and swap betwen EU and NA,you get things on both,but not going between steam and nonsteam.DLCs and crownstore items don't transfer between EU and NA either.

Its been always on steam.. never using non steam.

KV_Tootn · March 20

belial5221_ESO wrote: »

If you talking about steam and nonsteam,then it never transfers.I know it works if you get it direct from site,and use the site's launcher and swap betwen EU and NA,you get things on both,but not going between steam and nonsteam.DLCs and crownstore items don't transfer between EU and NA either.

It could be also that some collectibles count as crown items and linked to one server,but should be stated when buying.

I bought it on steam as a a new game with collectibles eddition. I apways buy dlcs true steam

belial5221_ESO · March 20

If you bought the collector's editions with it from site,or steam it should be there if swapping betwee EU and NA.If you bought the collector pack ingame from crownstore,they never will transfer/copy.File a ticket if the main upgrade full version not in both EU and NA.Make sure to follow up on it .

KV_Tootn · March 20

i bought that from the steam store .. base game and then the high isles colectors upgradde wit all other ddlcs and colector packs included... I haave them on EU but when i log on the NAA i dont have them.... I will open a tickedd, but i dont think someone will do something because its 2 yeaars. I waanted my son to play with me and i remembered of theis failed acc

KV_Tootn · March 20

Now i went on my maain acc i play .. and aall is the same.. aall my colectors edidions are on NA and i dont have non on eu.....
opening 2 tickets...

KV_Tootn · March 20

Thaank you for fixing my main account who ever didd it... But now could you plz do it on my KV-Tootn account too? i opeeneed aa tickeed form it.
Thank you for support

ZOS_Volpe · March 20

Greetings,

We went ahead and moved this thread to a category we think is more helpful for this topic, General Help.

Thanks for your understanding.

ZOS_Phoenix · March 20

@KV_Tootn

Hello, do you happen to have the ticket number so we can take a look at its status?

KV_Tootn · March 20

ZOS_Phoenix wrote: »

@KV_Tootn

Hello, do you happen to have the ticket number so we can take a look at its status?

Hello sir. Yes i have for the other account its

240320-002531.
Basicly i have the colectors items only on EU and not on NA.

ZOS_Phoenix · March 20

@KV_Tootn

Thank you! I have contacted you via DM regarding your ticket.

KV_Tootn · March 21

Greetings!

Thank you for contacting The Elder Scrolls Online Team.

My name is Adam and I would be more than happy to assist you. Crown Store purchases are server specific. As such, upgrades such as the Imperial upgrade or the DLC game packs are server specific as well. In order to play the content on both servers, you must purchase the content on both servers.

Thank you,
Adam
The Elder Scrolls Online Team

They literaly told me to this.......... BUT I HAVE THE SAME ON MAIN ACcOUNT AND THAT WORKS onn both servers.
@ZOS_Phoenix

fizl101 · March 21

Thats how it has always worked. If you buy something in the crownstore (effectively in game) it is server specific. If you buy it outside the crownstore, such as buying a chapter upgrade for Gold Road, that will be applicable to NA and EU.

If I understand correctly you bought the high isle collectors pack from the crown store, which would stay on the server you got it on, if you had a steam code for high isle upgrade pack (so buying outside of the game), it would be on both servers.

JimFord047 · March 21

I have several packs on the Zenimax servers, they are both on the NA and EU servers without me having to buy for both servers.... I only play the EU ones now and again with friends, most of the time i am on the NA ones

KV_Tootn · March 21

fizl101 wrote: »

Thats how it has always worked. If you buy something in the crownstore (effectively in game) it is server specific. If you buy it outside the crownstore, such as buying a chapter upgrade for Gold Road, that will be applicable to NA and EU.

If I understand correctly you bought the high isle collectors pack from the crown store, which would stay on the server you got it on, if you had a steam code for high isle upgrade pack (so buying outside of the game), it would be on both servers.

NEVER BOUGHT FROM CROWNSTORE...
Direct purchase as a new game with colectors packs.....