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Char logged after renaming, no real help from support

RadicalED
RadicalED
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this morning i was about to log in my main before work and got a slap in my face by a renamebutton. ok, no problem, lets rename.
30 minutes later i got a name, but had to realize, that my main is logged.
well, i wrote a ticket, with no mentionable result.

with sweat on my forehead i tried to login to a twink and halleluja, it worked.
BUT...i got a mail, with a little hint in, that this is the second warning ive recieved. and any further problems will result in a possibly account-ban
SO..BIG QUESTION OF THE DAY...where is the first warning, and for what ive been warned and best...why is my mainchar logged?

for any administrative person, who may want to help: the logged chars name is:
"tank it joe"
i'd like to thank for evry helping hand :)
  • GossiTheDog
    GossiTheDog
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    Raise a help ticket. The forum admins can't access accounts, bans.
  • RadicalED
    RadicalED
    ✭✭
    Raise a help ticket. The forum admins can't access accounts, bans.
    i assume, that u didnt read my post

  • GossiTheDog
    GossiTheDog
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    I did read it, but you asked questions we can't answer.
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