No access code in my mail

ZOS_Bill · August 2023

@Napalm_Death32

If the access code is not showing up in your email after multiple days, you may need to get your email address updated with our support team.

Napalm_Death32 · August 2023

what do you mean update it?

ZOS_Phoenix · August 2023

@Napalm_Death32

It may be that the addresses are not set correctly and they need to be updated to the correct ones. You will need to contact our support team using the Account Recovery form to correct your email addresses and receive the access codes.

Napalm_Death32 · August 2023

ZOS_Phoenix wrote: »

@Napalm_Death32

It may be that the addresses are not set correctly and they need to be updated to the correct ones. You will need to contact our support team using the Account Recovery form to correct your email addresses and receive the access codes.

Wrong, my email has been working properly for the past two years, its your system not sending the codes as it should be

ZOS_Phoenix · August 2023

@Napalm_Death32

Just to confirm, have you followed all of the steps in the "What do I do if I'm not getting the Access Code emails?" article, such as adding our email address to your approved senders list, checking spam/promotions/social folders, and checking your firewall/antivirus settings to make sure it's not blocking certain ports? If not, I would recommend doing so and then requesting a new code.

Napalm_Death32 · August 2023

ZOS_Phoenix wrote: »

@Napalm_Death32

Just to confirm, have you followed all of the steps in the "What do I do if I'm not getting the Access Code emails?" article, such as adding our email address to your approved senders list, checking spam/promotions/social folders, and checking your firewall/antivirus settings to make sure it's not blocking certain ports? If not, I would recommend doing so and then requesting a new code.

i've done all that, and still not receiving,requested a code yesterday and again received nothing

ZOS_Phoenix · August 2023

@Napalm_Death32

In that case, please contact our support team via the Account Recovery form for further assistance. Please make sure to mention the access code issue under the "Tell us more about your issue" section of the form.

Napalm_Death32 · August 2023

ZOS_Phoenix wrote: »

@Napalm_Death32

In that case, please contact our support team via the Account Recovery form for further assistance. Please make sure to mention the access code issue under the "Tell us more about your issue" section of the form.

I've tried, all i got was the generic copy and paste response i got from you, no offense. I was told the exact same script

ZOS_Phoenix · August 2023

@Napalm_Death32

Do you happen to have your ticket number?

azcardfan7 · August 2023

Yeah this is your system not sending, I tried with my second account and didn't get an email (3 hours ago), created a new account with a different email and not getting the access code there. Fix your mail service/messaging queue please.

ZOS_Bill · August 2023

@azcardfan7

Are you still experiencing issues getting your access code to login with?

ZOS_FalcoYamaoka · August 2023

While submitting a ticket will grant you the most thorough solution, during the time you are waiting for an update you can try a couple of things, if these happen to apply to you:

• Check spam folder
• Check Social and promotion folders in case it’s a Gmail account
• If using a firewall or antivirus, disable these before requesting a new code
• Open the ports through the firewall
• Add noreply@mail.elderscrollsonline.com and noreply@elderscrollsonline.com

Add noreply@mail.elderscrollsonline.com to the safe sender list

Check for any filters which could be removing mails from noreply@mail.elderscrollsonline.com that might be preventing mail from being routed to the inbox.

Starmuse · August 2023

Hello,

I have also not received an email confirmation code, nor can I log in to my account on elderscrollsonline.com - I still have access to the forums; however.

I've sent in a ticket but I wasn't sure what to do next.

Any help would be appreciated,

Thanks much

Starmuse · August 2023

Update: so I'm not sure what happened but I'm now able to log in to the game and my account.

I haven't received a ticket in my inbox though, so I have no way of replying to that with a secondary information request.

ZOS_Bill · August 2023

@Starmuse

Thanks for letting us know you can now login. Our FAQ linked below goes over how you can update an existing ticket.

How do I update or check on my support ticket for The Elder Scrolls Online?

Margra · September 2023

Hey

I've been trying to log back into the game since Saturday after taking a few months off, but unfortunately I can't get an access code to my email address.

I have already tried all the tips, but it did not work. Furthermore, I can't change my mail address either, because I would have to get a code for that as well which, again, will not be sent.

I have also opened a ticket, asking for help and so that the mail address gets changed.
230902-004831 Created: 9/2/2023

It would be appreciated if someone could help me.
@ZOS_Bill
@ZOS_FalcoYamaoka
@ZOS_Phoenix
@ZOS_Kevin

ZOS_Bill · September 2023

@Margra

We have sent you an update on the ticket via forum PM.

Illbleed · December 2023

[231223-002270] Elder Scrolls Online Support Ticket

@ZOS_Bill
@ZOS_FalcoYamaoka
@ZOS_Phoenix
@ZOS_Kevin

ZOS_Phoenix · December 2023

@Illbleed

I have contacted you via PM regarding your ticket.