how to keep track of support ticket when suspended?

Wilkesy91 · October 2023

Hi when trying to log in I got a notification stating iv been suspended and unsure as to why I have been suspended. I haven't been sent an email on how long its for whether its for 2 days or a full ban. I have adhered to rules so unsure why I have been suspended. I have sent two tickets up but I cant keep an eye on their status because I log in, so how do I see an outcome once admin have checked and responded to my ticket?

Wilkesy91 · October 2023

latest ticket

231031-004119

Wilkesy91 · November 2023

@ZOS_Bill @ZOS_Kraken can you help please, no correspondence in regard to why iv been suspended

Daoin · November 2023

you have no email notifications ?

Wilkesy91 · November 2023

Daoin wrote: »

you have no email notifications ?

No correspondence what’s so ever. I thought I might have been sent an email int what’s to why iv been suspended or something to clarify for how long so I’m not sure whether I’m waiting for 2 days or can’t play the game again. So can’t think as to why this has happened. Are there any more devs/mods that can help

wilykcat · November 2023

The moderators are on the way to help you out. I hope your issue/appeal gets awnsered and resolved soon.

ZOS_Lunar · November 2023

Hello @Wilkesy91

We've sent a reply to your DM. Please check your inbox here on the forums for the reply.

Please reach out through this DM if you have further questions.

Wilkesy91 · November 2023

All sorted cheers, just because my bank did a charge back. If it happens again it’ll be a perm ban lol, something that my back did off their own bank is my fault lol

ZOS_Bill · November 2023

Thank you for the update on this situation. With this issue sorted out, we will now close the thread going forward.