Complaint about moderation / support

Jazraena · October 2023

Hey,

Where exactly can I file a complaint about forum moderation / game support behaviour? Your help centre doesn't seem to have an appropriate section.

ZOS_Kraken · October 2023

@Jazraena You can find information on that located HERE. Just file an appeal and any issue you are having.

Jazraena · October 2023

Yeeeah.
They closed the ticket, then replied to something I didn't ask, then closed it again, then silence.

Any other way or do I actually have to write an old-fashioned letter to the US?

Jazraena · October 2023

And it was silently closed again.

Is this what goes for Support here?

ZOS_Kraken · October 2023

@Jazraena If you give me the ticket number, I will take a look and it.

Jazraena · October 2023

Apologies, I hadn't seen this afterwards.

I see no point however. It's across several tickets now, and when even a ticket where I, among other things, objected to tickets being silently closed gets only replied to with 'We don't silently closed tickets' then gets silently closed after I provide screenshots...

Sorry, no. Message received. Evidently, even acknowledgement of problems only happens partially, after being pressed over multiple tickets. I'm not going to waste my time further.

For clarity however, I should point out that one of them was deflected with me using the wrong way to report it. I consider that unlikely since the feedback category has nothing appropriate and thus went the way you provided Kraken, but I am really done with support treatment now.