ZOS_Kraken wrote: »

@Pinesy Do you get any error code with this message?

This is the only error shown, no specific code. This account was not purchased through Steam or Epic.

Account name is @Beezelebauble

ZOS_Kraken wrote: »

@Pinesy What platform are you on?

I'm on PC NA

ZOS_Kraken wrote: »

@Pinesy Thank you for that information, we have some troubleshooting steps for this issue located HERE.

Thanks, I do see that I am logging on the correct account with the base game/greymoor. Is there additional steps to try? Thanks!

ZOS_Kraken wrote: »

@Pinesy If none of those steps help, I recommend contacting SUPPORT for further assistance.

Alright, will do. Thanks for the help!

ZOS_Bill wrote: »

@Pinesy

If you need any updates, you are welcome to share your ticket number here.

Thank you! I have updated the ticket with the requested files,

#231002-007606

https://help.elderscrollsonline.com/#en/incident/id/24625147

Thanks for the great communication ^^! @ZOS_Bill

I ran a test by installing the non-steam version of ESO, and i'm still unable to log onto that account via the client (account management + support portal works). I updated the ticket with that info, and i'm waiting to hear back @ZOS_Bill