Maintenance for the week of December 16:
• [COMPLETE] NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• [COMPLETE] NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
Steam Users - Have you bought crowns and had them not show up in game?
RicAlmighty
✭✭✭✭✭
This just happened to me again. This is the third time in about 6 months that this has happened and I do not understand why? This should be extraordinarily simple. Has anyone else run into this?
@ZOS_Kevin - I have filed a support ticket, but in the meantime I am out the money and have no crowns. Can someone look into this please?
Thank you
@ZOS_Kevin - I have filed a support ticket, but in the meantime I am out the money and have no crowns. Can someone look into this please?
Thank you
0
-
ZOS_KevinCommunity ManagerHey there, @RicAlmighty. Can you provide the ticket number?Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter0 -
RicAlmighty✭✭✭✭✭Hey there, @RicAlmighty. Can you provide the ticket number?
Hi @ZOS_Kevin Thanks for responding.
Ticket Number is: 230814-0034280 -
DimosDominusSoul ShrivenHello this happened to me like an hour ago! I believed it would take some time but seems like there is a problem with steam users? Do I have to contact the support?1 -
TX12001rwb17_ESO✭✭✭✭✭
✭✭✭@ZOS_Kevin
I just purchased 3,000 crowns and they have not arrived either, ticket number is: 230814-005572
if I have to wait 3 days then one of the items I brought them for won't even be in the crown store.Edited by TX12001rwb17_ESO on August 14, 2023 6:59PM0 -
Elrond87✭✭✭same, still not got them 2hours ago Purchased: Aug 14 @ 6:09pm
The Elder Scrolls Online - 14000 Crown Pack - £48.74PC|EU
cp2698
20 characters0 -
Gingaroth✭✭✭The same thing happened to me; I purchased 21,000 crowns today.
I got the confimation by email but not the crowns themselves.
After half an hour of waiting, I mailed Steam support.
Another 30 minutes later and with still no change, I went to make dinner.
Now, about 4 hours after the puchache, I just logged in again, and in the meantime the crowns have arrived.
So it ended well, if with an anoying delay.
(Now my dialogue sound is missing, but that's another problem.)0 -
RicAlmighty✭✭✭✭✭Mine came through after 6 hours.Edited by RicAlmighty on August 14, 2023 9:22PM1
-
ZOS_KevinCommunity ManagerHey All, just wanted to follow up here. Thank you to everyone who reported this issue. We have figured out what happened and solved the problem. Some of you have already noted you are receiving your crowns. If you haven't gotten them yet, they should be rolling out soon.Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter3
-
RicAlmighty✭✭✭✭✭Hey All, just wanted to follow up here. Thank you to everyone who reported this issue. We have figured out what happened and solved the problem. Some of you have already noted you are receiving your crowns. If you haven't gotten them yet, they should be rolling out soon.
Thanks for the update Kevin. Appreciate the communication.1
