Steam Users - Have you bought crowns and had them not show up in game?

RicAlmighty

This just happened to me again. This is the third time in about 6 months that this has happened and I do not understand why? This should be extraordinarily simple. Has anyone else run into this?

@ZOS_Kevin - I have filed a support ticket, but in the meantime I am out the money and have no crowns. Can someone look into this please?

Thank you

ZOS_Kevin

Hey there, @RicAlmighty. Can you provide the ticket number?

RicAlmighty

ZOS_Kevin wrote: »

Hey there, @RicAlmighty. Can you provide the ticket number?

Hi @ZOS_Kevin Thanks for responding.

Ticket Number is: 230814-003428

DimosDominus

Hello this happened to me like an hour ago! I believed it would take some time but seems like there is a problem with steam users? Do I have to contact the support?

RicAlmighty

…………

TX12001rwb17_ESO

@ZOS_Kevin

I just purchased 3,000 crowns and they have not arrived either, ticket number is: 230814-005572

if I have to wait 3 days then one of the items I brought them for won't even be in the crown store.

Elrond87

same, still not got them 2hours ago Purchased: Aug 14 @ 6:09pm
The Elder Scrolls Online - 14000 Crown Pack - £48.74

TX12001rwb17_ESO

Mine have finally arrived after an hour of waiting.

Gingaroth

The same thing happened to me; I purchased 21,000 crowns today.
I got the confimation by email but not the crowns themselves.

After half an hour of waiting, I mailed Steam support.
Another 30 minutes later and with still no change, I went to make dinner.

Now, about 4 hours after the puchache, I just logged in again, and in the meantime the crowns have arrived.
So it ended well, if with an anoying delay.

(Now my dialogue sound is missing, but that's another problem.)

RicAlmighty

Mine came through after 6 hours.

ZOS_Kevin

Hey All, just wanted to follow up here. Thank you to everyone who reported this issue. We have figured out what happened and solved the problem. Some of you have already noted you are receiving your crowns. If you haven't gotten them yet, they should be rolling out soon.

RicAlmighty

ZOS_Kevin wrote: »

Hey All, just wanted to follow up here. Thank you to everyone who reported this issue. We have figured out what happened and solved the problem. Some of you have already noted you are receiving your crowns. If you haven't gotten them yet, they should be rolling out soon.

Thanks for the update Kevin. Appreciate the communication.

evymyu233

me too,i get crown this morning

DagothCorvia

Good to hear it's solved, I had to wait 13 hours to get my 21K crowns