You need to redo the quest on every single character. Only those who completed it can use that specific companion.

Yup. As mentioned, Companion unlocks are per-character, just in case that might be the issue.

The only thing that stays the same across your account for a Companion are their Combat and Skill levels, and their outfit, if you choose to use an Outfit or Dye station to create an outfit for your Companion.

But they must be unlocked by each character on your account, if you want to use them on multiple characters.
And their Rapport is per-character, also. So each character you might use them with will have to level their Rapport.

I'm not sure how costumes behave with Companions because I use outfits for my Companions, instead, but since each character you use a Companion with will also have to set a mount for your Companion (if you want them to use one),
I imagine costumes would work the same way, since they, like mounts, are Collectibles.

jle30303 wrote: »

If you've lost him on your ONLY character. I would ask:

Do you PVP?

If so, Have you at any time done the PVP daily of "Kill 20 Arcanists"?

This is a notorious one right now, for bugging out and mis-setting quest and achievement flags. And there has been no response to bug reports about this, when it's actually serious enough that it really ought to be being talked about in a big way (and people who are in a bugged state ought to literally be reciving hotfixes.)

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Whereas if the problem is that you've unlocked him on a first character, but now can't use him on a second character - you have to go through the whole unlocking rigmarole again on a second character to use him on a second character, this is intentional behaviour, as stated above.

Yes, I did the 20 arcanist PvP quest on this character and lost my arcanist companion!!
I only did the arcanist companion on my new arcanist character and he is the one that lost the companion. Also I've only been pvPing with this arcanist for the last month or so (once he turned level 10

freespirit wrote: »

You have checked you haven't received an email from CS?

The first response is always an auto-generated email and usually arrives pretty quickly, you need to reply to that and only to that, otherwise you will end up with multiple different tickets and get nowhere. Keep replying until you get a human, stating your issue in each reply.

If you know your ticket number post it here and tag a moderator to help you discover what you need to do.

Great advice. I did get that email. I just replied again.

ZOS_Kevin wrote: »

@Theignson do you have a ticket number? We can pass that along to make sure your ticket is in the right place.

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Hi ZOS_Kevin,
I don''t know if this is a ticket number but I have this:

Question Reference # 230725-005674

Does he show up in collections still?

@ZOS_

SilverBride wrote: »

Does he show up in collections still?

No, not in collections, where it shows that I have never done the quest. Everything got deleted!! I think the loss of a character and all its gear/levels is pretty serious, even if it is "only" a companion. There has got to be backups of the data, right?

SilverBride wrote: »

Are you positive you are looking for him on a character that did the quest? Because each character has to unlock them individually. Unlocking a companion on one does not unlock them for any other character.

Yes! I got the arcanist companion on my new arcanist. There is no ambiguity here.

@ZOS_Kevin were you able to find someone who can help? Having a character deleted, even a companion, tp me seeems serious

Augh,
The message says imply that I submitted the ticket in the wrong format and I need to submit one as a "non feedback" ticket instead, can any1 tell me how to do this?
Still do Not have my companion!!

https://help.elderscrollsonline.com/#en/home

Choose the option that is closest to what your problem is. Do not use the feedback option.

Just in case anyone is benefitted, I did get a reply about this. Apparently it is a bug they hope to fix in later updates. I will just not have a companion until its fixed, which is ok since right now I mostly PvP on this character.

"We are aware that some characters may experience issues with quest or zone progression. Content may also show as incomplete when it has been completed.

This will be resolved in a future update. If you would like to be notified when this article has been updated, log into the website and select "Subscribe to Article" at the bottom of this page.

We deeply apologize for any inconvenience or frustration that this causes and we thank you for your understanding."