How do I cancel my account?

tembuki · July 2023

Sorry if this is a duplicate, but search kept bringing back really old threads. I'd like to cancel my account, and I was able to cancel my ESO Plus Subscription and unlink all of my linked accounts, but I don't seem to be able to get rid of my account itself. If there's a thread that addresses this, I'm happy to get a link.

tembuki · July 2023

So I take it that I have to manually delete my characters one by one? That's the only way to clear everything out? There's no way to set an account to inactive or delete it?

fizl101 · July 2023

Have you tried raising a ticket and asking support to delete your account?

ProudMary · July 2023

tembuki wrote: »

Sorry if this is a duplicate, but search kept bringing back really old threads. I'd like to cancel my account, and I was able to cancel my ESO Plus Subscription and unlink all of my linked accounts, but I don't seem to be able to get rid of my account itself. If there's a thread that addresses this, I'm happy to get a link.

Why do you need to delete your account? Just cancel your sub and stop logging on. Maybe uninstall the game if you never going to play again. You might change your mind and want to pick the game back up sometime, so just quit paying and uninstall

tembuki · July 2023

ProudMary wrote: »

Why do you need to delete your account? Just cancel your sub and stop logging on. Maybe uninstall the game if you never going to play again. You might change your mind and want to pick the game back up sometime, so just quit paying and uninstall

I don't think it's unreasonable to expect there to be a way to set an account to inactive or delete it without letting it lay idle. It seems weirder for it to just lie there inactive forever.

Reverb · July 2023

Open a ticket with support. The options you can manage yourself have already been described here: cancel ESO+, uninstall the game, and yes - if you want - delete your characters first (most people will find that a strange finality). Anything else will require Zeni Support intervention.

tembuki · July 2023

Reverb wrote: »

Open a ticket with support. The options you can manage yourself have already been described here: cancel ESO+, uninstall the game, and yes - if you want - delete your characters first (most people will find that a strange finality). Anything else will require Zeni Support intervention.

Thanks! That's what I needed to know.

ZOS_Bill · July 2023

Our FAQ below has details on how you can request account deletion through support.

How do I delete or access personal information for an account with The Elder Scrolls Online?

tembuki · July 2023

Thank you! I thought I was missing something and it was exactly that.

ZOS_Bill · July 2023

@tembuki

If you have any further questions or issues please let us know!