Maintenance for the week of February 2:
• [IN PROGRESS] ESO Store and Account System for maintenance – February 6, 9:00AM EDT (14:00 UTC) - 6:00PM EDT (23:00 UTC)
Support ticket people skipping work

So being blatantly lied to after spending Saturday afternoon doing what they said isn't going to cut it. This ticket was not responded to all day yesterday I expect a complete answer today.