No access code in my mail

Zakesriel · March 2023

i can't recive the access code to buy eso plus and can't change mail (to be sure) in the account settings in game...

Sjakal · March 2023

Same problem here, I think their email backend is clogged up so it's discarding new requests.

Make sure your email host (website, not your PC email program) has elderscrollsonline.com as a safe sender so it's not thrown into junk or deleted outright.

I finally got an email for "I forgot my username" just now but the activation code or "forgot password" emails still don't appear. Annoying. It's like only 10% of such emails go through at all.

Submitted ticket number 230312-002703 like many others on these forums, we'll see when ZOS notice and fix the email backend problem.

Sjakal · March 2023

Just got a ton of activation code emails, maybe light at the end of tunnel soon. Anyone else having issues still, do reply below after trying again. Clearing browser cookies does not make a difference I assume.

Zakesriel · March 2023

nothing yet here, but they send me a promotion to lvl 1 -_-

ironmike666 · March 2023

Same problem here, no access code

Zakesriel · March 2023

Still no sign of a mail

Navarril · March 2023

All you have to do is come here and complain. Mail shows up 30 seconds later.

ZOS_Kevin · March 2023

If you have not received an activation code, please place a ticket if you haven't. If you have, please note it here in the thread and we can get those checked to make sure they are in the right place.

Zakesriel · March 2023

ZOS_Kevin wrote: »

If you have not received an activation code, please place a ticket if you haven't. If you have, please note it here in the thread and we can get those checked to make sure they are in the right place.

ticket number is: 230313-001994

Zakesriel · March 2023

got the previous access code, all of them obviously expired

Zakesriel · March 2023

done another try now (13:12 03/14/2023 local time) - No access code

shacklebreaker · March 2023

I'm having this issue too, here are my two tickets, one for each account that I have:

Your ticket number is: 230314-001517
Your ticket number is: 230314-001520

ZOS_Bill · March 2023

@Zakesriel

Please check your forum inbox for an update on your ticket.

Zakesriel · March 2023

ZOS_Bill wrote: »

@Zakesriel

Please check your forum inbox for an update on your ticket.

.... Man... your answer is "wait".. .[snip]

[edited for profanity bypass]

StormBlade512 · March 2023

I tried to login to the web account today and I'm not getting any codes. I tried 'forgot username' and that hasn't shown up either

ZOS_Bill · March 2023

@shacklebreaker

We have sent you a forum PM regarding your tickets.

NeKryXe · March 2023

ZOS_Kevin wrote: »

If you have not received an activation code, please place a ticket if you haven't. If you have, please note it here in the thread and we can get those checked to make sure they are in the right place.

It would be much easier if you just let us disable the Account Protection by email. It frequently causes this kind of problems. I've been waiting for the access code for hours and nothing, not even on spam.

Why can't we use the Microsoft Authenticator? It's way safer.

NeKryXe · March 2023

Ok. I quit! I've been waiting for hours, tried many times, never received any email with the access code as usual. This Account Protection system is awful! Please let us disable it! I just sent a ticket too: 230315-005148

DeltaForce64x · March 2023

@ZOS_Bill

Having the same problem, first system told me "invalid password/info provided" I did reset my password I can login into my eso forum account but not eso game account. I'm not getting any access codes to my registered email. It is Microsoft Outlook mail.

I can access the game but cannot look to my game account here on the ESO Account page, it asks for a access code never arrives. It is been hours, it is bad because If I turn off/on my modem it will start asking for code for game access too.

I dislike Microsoft/Google phone apps, just fix this current system permanently.

ZOS_Bill · March 2023

@DeltaForce64x

Have you opened a ticket yet? If so, you are welcome to post it in this thread.

Stephanrb3_ESO · June 2023

I submitted a support ticket, but I've been trying to log in for two hours. Not getting any activation code.

Your ticket # is: 230617-002809

PlagueMoss · June 2023

Same things happening to me. Customer support INSISTED that it was my fault and I didn't know my login when I tried to repeatedly explain that I knew my password because I was logging into the Elder Scrolls Online website just fine. They had me reset my password "just in case", and then when I did and nothing changed because it WAS NOT MY PASSWORD that was the issue as I was already aware AND stated that when I opened the ticket, they tried to have me reset it AGAIN. I'm extremely frustrated with this whole system and wish they would just let us disable the "access code" thing.

My ticket for this is 230615-002421 if any kind soul in the position to help feels obligated, because customer service is running me in circles.

Vent3r · June 2023

I could not login and have not received my access code: ticket number is: 230619-004200

ZOS_Bill · June 2023

@Stephanrb3_ESO
@PlagueMoss
@Vent3r

We have sent each of you a forum PM with an update on your tickets.

reverendcarter · July 2023

Your ticket # is: 230703-005153

same thing happening to me all day

ZOS_Bill · July 2023

@reverendcarter

Thanks for the ticket number. Please check your forum inbox for an update.

Napalm_Death32 · August 2023

no ticket on either of my accounts

ZOS_Bill · August 2023

@Napalm_Death32

Did you have an issue with starting a support ticket?

Napalm_Death32 · August 2023

ZOS_Bill wrote: »

@Napalm_Death32

Did you have an issue with starting a support ticket?

Hi, yes. i'm still waiting for the access codes on both my accounts

ZOS_Bill · August 2023

@Napalm_Death32

Please see our FAQ below for help getting your access code for logging in.

What do I do if I'm not getting the Access Code emails?

Napalm_Death32 · August 2023

the issue is you guys aren't sending the code, its been two days now