Did Not Receive Preorder Bonus

Kyozoku · May 2023

I know I've seen a few posts about this, but I submitted a ticket about not getting my Spore mount, and have heard nothing back all week. Any assistance would be appreciated, as the whole reason I preordered was I wanted the mount.

ZOS_Bill · May 2023

@Kyozoku

Could you provide your ticket number?

This will allow us to check on the status of your request.

Kyozoku · May 2023

230523-003366

ZOS_Bill · May 2023

@Kyozoku

Thanks for your ticket number. We have sent you a forum PM with the current status of your ticket.

gOnAgO · June 2023

Same problem: I bought the Deluxe Edition of the Necrom DLC a while ago, but I still haven't found the Sadrith Mora Spore Steed pre-order mount anywhere! Neither at the ingame mail nor just in the collection of the mount!
Ticket opened: 230602-003798
UPD: Clarified inofromation key I activated 14.04.2023.

gOnAgO · June 2023

ZOS_Bill wrote: »

@Kyozoku

Thanks for your ticket number. We have sent you a forum PM with the current status of your ticket.

I got a reply to my ticket that my activated key can say that it suddenly - does not contain a preorder bonuses! Maybe there's something wrong with my logic, but: How can a key bought and activated parktically TWO months BEFORE the DLC release not contain preorder bonuses? It's crazy...

colossalvoids · June 2023

Keys are for activating certain products, pre-order items are also a product and not activated by some other means. Pretty sure those cut keys are a reason ru websites have them significantly cheaper to begin with.

gOnAgO · June 2023

ZOS_Bill wrote: »

@Kyozoku

Thanks for your ticket number. We have sent you a forum PM with the current status of your ticket.

The issue has been resolved with the help of Tech Support and the Key Seller. All items "lost" were recovered. Thank you.

ZOS_Bill · June 2023

@gOnAgO

Thank you for the update!

We are glad to hear that our support team was able to help with the missing items.