twitch drop issues

kumenit_taeynav · May 2023

i watched the stream on the 19th and claimed my drop. on twitch the drop says 35 ouroboros crates but i only received 1 crate. i sent in a ticket later that day but no reply yet, i imagine that issues like this take longer to resolve tho since theyre prolly checking that players did actually unlock and claim the drop

did anyone have a similar issue? was it a mistake and the drop was actually only meant to be worth 1 crate instead of the stated 35? whats your estimate on how long twitch drop issues take to get resolved?

Aislinna · May 2023

If you are looking at the Twtich Inventory page under 'claimed', the 35 is your accumulated total over time. Watching the stream only rewards 1 crate, the other 34 were earned from previous streams you watched.

kumenit_taeynav · May 2023

idk why it only says 35 crates for the may 19th stream and none of the other previously claimed streams ive watched, that sounds more like a twitch issue than an eso issue now. a whopping 35 crates for one drop seems like a lot for one stream but i didnt wanna miss out lol. thank you for clearing this up!

fizl101 · May 2023

I think they have different 'flavours' (for lack of a better word) of ouroboros crates that stack int hat view. I definitely didn't get 78 crates 2 days ago, they are stacked from different events. You can see there are a few others that haven't stacked with them

Aislinna · May 2023

yw, Twitch combines drops with the same name and is technically saying "you have claimed 35 crates in total, the latest one was 2 days ago".

ZOS_Bill · May 2023

@kumenit_taeynav

Do you have your support ticket number?

kumenit_taeynav · May 2023

@ZOS_Bill my support ticket number is 230519-004544
(accidentally hit post before finishing, whoopsie)

ZOS_Bill · May 2023

@kumenit_taeynav

Thanks for the ticket number. We have sent you a forum PM with an update.