Spore pet and Spore steed mount problems.

Elrender · April 2023

have a problem.
I purchased a code for The Elder Scrolls Online Necrom Deluxe Upgrade online 16.04.2023
I entered the code into my The Elder Scrolls Online account and received a purchase confirmation email.
I have entered the game and the Necrom chapter appears as purchased.
The problem is that the reserve benefits do not appear in my collection.
How can I claim the reservation benefits?
I have asked support for help, but they have not provided me with any solution to this problem.

Please, that the forum moderators do not move this thread to another section.

I need help and I'm running out of time.

There are more then 10+ people who have same problem as me.
https://forums.elderscrollsonline.com/en/discussion/631564/urgent#latest
and
https://forums.elderscrollsonline.com/en/discussion/630381/necrocom-prepurchase-no-new-mount#latest

its already 18.04.2023 and still NO answer from support.

ZOS_Bill · May 2023

If you still need assistance, please provide us with your most recent ticket number. This will allow us to look into this issue further.

Elrender · May 2023

Its done in support.

ZOS_Bill · May 2023

Thank you for the update. Since support was able to help, we will now close the thread going forward.