Spore pet and Spore steed mount problems.

Elrender

have a problem.
I purchased a code for The Elder Scrolls Online Necrom Deluxe Upgrade online 16.04.2023
I entered the code into my The Elder Scrolls Online account and received a purchase confirmation email.
I have entered the game and the Necrom chapter appears as purchased.
The problem is that the reserve benefits do not appear in my collection.
How can I claim the reservation benefits?
I have asked support for help, but they have not provided me with any solution to this problem.

Please, that the forum moderators do not move this thread to another section.

I need help and I'm running out of time.

There are more then 10+ people who have same problem as me.
https://forums.elderscrollsonline.com/en/discussion/631564/urgent#latest
and
https://forums.elderscrollsonline.com/en/discussion/630381/necrocom-prepurchase-no-new-mount#latest

its already 18.04.2023 and still NO answer from support.

ZOS_Bill

If you still need assistance, please provide us with your most recent ticket number. This will allow us to look into this issue further.

Elrender

Its done in support.

ZOS_Bill

Thank you for the update. Since support was able to help, we will now close the thread going forward.