Can't log into NA

Chapilliams · April 2023

Hey guys,

I play on both EU and NA servers but I haven't been able to acces NA server at all today - it keeps saying "unexpected internal error" or something like that. Is there any changes to having accounts on both servers?

FeedbackOnly · April 2023

You got wait 3 mins when swapping between servers. The error message definitely should be changed or put a timer up

DeltaForce64x · April 2023

I also cannot login into EU servers telling me "check your internet connection" while having a ethernet cable, though second try worked, thank god no to get code from my email this time so I was able to enter character selection screen directly.

The_Boggart · April 2023

I keep getting the access code screen on my Bethesda account, but, my steam account working ok

disintegr8 · April 2023

FeedbackOnly wrote: »

You got wait 3 mins when swapping between servers. The error message definitely should be changed or put a timer up

Tip: you don't have to wait 3 minutes if you choose to change games.

Apparently, the wait time was to overcome a problem that might occur or was affecting some players. Pity they couldn't make the message a bit clearer.

Tandor · April 2023

disintegr8 wrote: »

FeedbackOnly wrote: »

You got wait 3 mins when swapping between servers. The error message definitely should be changed or put a timer up

Tip: you don't have to wait 3 minutes if you choose to change games.

Apparently, the wait time was to overcome a problem that might occur or was affecting some players. Pity they couldn't make the message a bit clearer.

What do you mean by "change games"? Do you have a workaround or are you just saying you won't have to wait if you give up ESO and play something else?

SeaGtGruff · April 2023

I actually do switch games sometimes-- to one of the single-player TES games-- and then switch back to ESO later on.

But most of the time I just take a short break to take a bio break, get a drink, stretch my legs, tend to the cats, etc. 3 minutes might seem like forever if you're waiting in front of the computer, but it goes by lickety-split if you're doing something else.

Hapexamendios · April 2023

Don't know which platform you're on, but on PS there is not a 3 minute wait.

TaSheen · April 2023

Hapexamendios wrote: »

Don't know which platform you're on, but on PS there is not a 3 minute wait.

That's interesting....

Smitch_59 · April 2023

I wasn't aware of the 3-minute timer, I thought it was a new bug.

ZOS_Bill · May 2023

Please try the following troubleshooting if this error message continues on login.

What do I do if I'm getting "An Unexpected internal error has occurred. Please contact customer service..." message when trying to login on PC?