The Elder Scrolls Online

Maintenance for the week of November 25:
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)

Press play on launcher but nothing happens

Leave a Reply
Naisout
Naisout
✭
Anyone help I press play on launcher nothing happens no errors just goes gray and sits there, I have repaired, uninstalled, updated all known drivers ran game consultant everything...........still dose noththing
Edited by ZOS_Bill on February 8, 2023 3:09PM
  • Naisout
    Naisout
    ✭
    Guess I am the only one having this issue :(
  • highpriestess
    highpriestess
    ✭
    no you certainly are not. i have attempted it in beta as well and couldn't get the play button to work then either. now i have my early release and it still doesnt work. i sent an email to the support team and what i got back was something about locating the usersettings.txt file and changing something but i don't even have a usersettings.txt file to make changes to....
  • alrikmerc
    alrikmerc
    ✭
    Same issue here. Can you PM me the pertinent information of the Email?
  • daveed316
    daveed316
    ✭
    I had this same problem and i was missing a .txt file that needed to go along with the game apparently.

    It can be found under Documents>ElderScrollsOnline>Live

    There should be a .txt that is called UserSettings.txt

    One option
    Locate the line "SET RequestedNumThreads "X" change the X from whatever number it may be to 0.

    Otherwise sorry for the long post. Credit goes to ZOS_RobertM

    If the UserSettings.txt file is not present in the My Documents/The Elder Scrolls Online folder, here's what you'll need to do (apologies in advance for the immense amount of text):

    Open a new text document in Notepad

    Paste the following information into the text document

    SET MouseRawInput "1"
    SET MouseSensitivityFirstPerson "0.50000000"
    SET MouseSensitivityThirdPerson "1.28999996"
    SET MouseSmoothing "0"
    SET InvertMouseWheel "1"
    SET InvertMouseY "1"
    SET InvertMouseX "1"
    SET CachedRLREnabled "1"
    SET CachedReflectionResolution "4"
    SET CachedShadowFiltering "5"
    SET ScreenshotFormat "BMP"
    SET PregameGammaCheckEnabled "0"
    SET HardwareCheckEnabled.2 "0"
    SET SUB_SAMPLING "2"
    SET REFLECTION_QUALITY_v3 "2"
    SET PARTICLE_DENSITY "3"
    SET HIGH_RESOLUTION_SHADOWS "1"
    SET SHADOWS "4"
    SET GAMMA_ADJUSTMENT "112"
    SET VIEW_DISTANCE "1.69000006"
    SET GPUSmoothingFrames "10"
    SET MIP_LOAD_SKIP_LEVELS "0"
    SET RAIN_WETNESS "1"
    SET LENS_FLARE "1"
    SET GOD_RAYS_v2 "1"
    SET ANTI_ALIASING_v2 "1"
    SET AMBIENT_OCCLUSION "1"
    SET COLOR_GRADING_v1 "0"
    SET BLOOM "1"
    SET DEPTH_OF_FIELD "1"
    SET COLOR_CORRECTION "1"
    SET SOFT_ALPHA "1"
    SET DISTORTION "1"
    SET CHARACTER_LIGHTING "1"
    SET DIFFUSE_2_MAPS "1"
    SET DETAIL_MAPS "1"
    SET NORMAL_MAPS "1"
    SET SPECULAR_MAPS "1"
    SET CLUTTER_2D "1"
    SET SIMPLE_SHADERS "0"
    SET WATER_FOAM "1"
    SET VSYNC "0"
    SET MAX_ANISOTROPY "3"
    SET FULLSCREEN_v5 "2"
    SET PreferMaximizedWindow "0"
    SET FullscreenHeight "0"
    SET FullscreenWidth "0"
    SET WindowedHeight "768"
    SET WindowedWidth "1024"
    SET SOUND_ENABLED "1"
    SET FOOTSTEPS_VOLUME "50.00000000"
    SET FOOTSTEPS_ENABLED "1"
    SET SPEAKER_SETUP "0"
    SET BACKGROUND_AUDIO "0"
    SET VO_VOLUME "70.00000000"
    SET VO_ENABLED "1"
    SET UI_VOLUME "70.00000000"
    SET UI_ENABLED "1"
    SET AMBIENT_VOLUME "70.00000000"
    SET AMBIENT_ENABLED "1"
    SET SFX_VOLUME "70.00000000"
    SET SFX_ENABLED "1"
    SET MUSIC_VOLUME "70.00000000"
    SET MUSIC_ENABLED "1"
    SET AUDIO_VOLUME "59.00000000"
    SET AUDIO_ENABLED "1"
    SET TooltipFilter "2"
    SET TooltipNumOptions "2"
    SET EffectsLookupViaBinarySearch "1"
    SET Language.2 "en"
    SET GraphicsDriver.7 "D3D11"
    SET PatchDataPath "HYPERLINK "https://portal.obj.cs.zos/f5-w-687474703a2f2f67616d65$$/GameData/"game:/GameData/"
    SET CacheDataPath "HYPERLINK "https://portal.obj.cs.zos/f5-w-687474703a2f2f6d616368696e65$$/Cache/"machine:/Cache/"
    SET GameCameraFirstPerson "0"
    SET AcceptedEULAVersion "2"
    SET DirectionalDamageIndictorVisibleInThirdPerson "0"
    SET CameraFramingTransitionEnabled "1"
    SET SkipPregameVideos "0"
    SET HasPlayedPregameVideo "1"
    SET RangedKillCamera "0"
    SET PlayerKillCamera "1"
    SET LastMonsterKillCamera "1"
    SET MinFrameTime.2 "0.01000000"
    SET ParticlesEnabled "1"
    SET RequestedNumThreads "0"
    SET FreeUnusedGrannyFileSections.2 "0"
    SET IsTrustedMachine "1"
    SET RememberAccountName "1"
    SET AccountName ""
    SET LastRealm "NA Megaserver"
    SET CustomUIScale "1.00000000"
    SET UseCustomUIScale.2 "0"
    SET RollDodgeDoubleTapEnabled "1"
    SET RollDodgeDoubleTapTimeWindow.2 "185"
    SET CameraZoomDistancesSynced "1"
    SET SiegeCameraZoomDistance "6.00000000"
    SET WeaponsOutCameraZoomDistance "2.00000000"
    SET WeaponsSheathedCameraZoomDistance "2.00000000"
    SET MaxNetworkWriteBuffer "10485760"
    SET MaxNetworkReadBuffer "10485760"

    Save the file as UserSettings.txt in the My Documents/The Elder Scrolls Online folder

    Restart the launcher
  • Naisout
    Naisout
    ✭
    Thank you so freaking much!!!!!!!! works
  • alrikmerc
    alrikmerc
    ✭
    The issue I have with that, is Documents>ElderScrollsOnline>Live is not a location on my computer, but I'm also fairly idiotic when it comes to this sort of thing. Not a gearhead. What am I missing?
  • Naisout
    Naisout
    ✭
    click on file explore find documents then elderscrollsonline
  • highpriestess
    highpriestess
    ✭
    daveed316 had it spot on
  • DanzibarBrasil
    DanzibarBrasil
    ✭
    I did all that ... and still can not login ..
  • ZOS_JasonI
    ZOS_JasonI
    ✭✭✭✭
    Hey there, guys. If you're still having an issue with clicking the play button, be sure to review the steps listed in the Known Issues thread. Let us know if you're still encountering any problems. Thanks, everyone!
    The Elder Scrolls Online Social Team - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | ESO Knowledge Base
    Staff Post
  • alrikmerc
    alrikmerc
    ✭
    The issue isn't that I can't look something up, the issue is that I can't perform the fix listed for the "grey play button" because the Live folder doesn't exist on my computer after Installing/Patching/Repairing etc. No idea why...but i don't even have a Documents/ElderScrollsOnline folder, everything is in Program Files, but the Live folder doesn't exist there either.

    Looks like I'm reinstalling.
  • BlacksunNelko
    BlacksunNelko
    ✭
    THIS finally works! YAY!
  • liberatorbo
    liberatorbo
    ✭
    I noticed that the text you posted differs in the numbers in my .txt document. Should I erase it all and copy/past the stuff you posted to correct?
  • paulviallet
    paulviallet
    Soul Shriven
    this definitely works :) thank you very much
  • PVT_Parts
    PVT_Parts
    ✭✭✭
    daveed316 wrote: »
    I had this same problem and i was missing a .txt file that needed to go along with the game apparently.

    It can be found under Documents>ElderScrollsOnline>Live

    There should be a .txt that is called UserSettings.txt

    One option
    Locate the line "SET RequestedNumThreads "X" change the X from whatever number it may be to 0.

    Otherwise sorry for the long post. Credit goes to ZOS_RobertM

    If the UserSettings.txt file is not present in the My Documents/The Elder Scrolls Online folder, here's what you'll need to do (apologies in advance for the immense amount of text):

    Open a new text document in Notepad

    Paste the following information into the text document

    SET MouseRawInput "1"
    SET MouseSensitivityFirstPerson "0.50000000"
    SET MouseSensitivityThirdPerson "1.28999996"
    SET MouseSmoothing "0"
    SET InvertMouseWheel "1"
    SET InvertMouseY "1"
    SET InvertMouseX "1"
    SET CachedRLREnabled "1"
    SET CachedReflectionResolution "4"
    SET CachedShadowFiltering "5"
    SET ScreenshotFormat "BMP"
    SET PregameGammaCheckEnabled "0"
    SET HardwareCheckEnabled.2 "0"
    SET SUB_SAMPLING "2"
    SET REFLECTION_QUALITY_v3 "2"
    SET PARTICLE_DENSITY "3"
    SET HIGH_RESOLUTION_SHADOWS "1"
    SET SHADOWS "4"
    SET GAMMA_ADJUSTMENT "112"
    SET VIEW_DISTANCE "1.69000006"
    SET GPUSmoothingFrames "10"
    SET MIP_LOAD_SKIP_LEVELS "0"
    SET RAIN_WETNESS "1"
    SET LENS_FLARE "1"
    SET GOD_RAYS_v2 "1"
    SET ANTI_ALIASING_v2 "1"
    SET AMBIENT_OCCLUSION "1"
    SET COLOR_GRADING_v1 "0"
    SET BLOOM "1"
    SET DEPTH_OF_FIELD "1"
    SET COLOR_CORRECTION "1"
    SET SOFT_ALPHA "1"
    SET DISTORTION "1"
    SET CHARACTER_LIGHTING "1"
    SET DIFFUSE_2_MAPS "1"
    SET DETAIL_MAPS "1"
    SET NORMAL_MAPS "1"
    SET SPECULAR_MAPS "1"
    SET CLUTTER_2D "1"
    SET SIMPLE_SHADERS "0"
    SET WATER_FOAM "1"
    SET VSYNC "0"
    SET MAX_ANISOTROPY "3"
    SET FULLSCREEN_v5 "2"
    SET PreferMaximizedWindow "0"
    SET FullscreenHeight "0"
    SET FullscreenWidth "0"
    SET WindowedHeight "768"
    SET WindowedWidth "1024"
    SET SOUND_ENABLED "1"
    SET FOOTSTEPS_VOLUME "50.00000000"
    SET FOOTSTEPS_ENABLED "1"
    SET SPEAKER_SETUP "0"
    SET BACKGROUND_AUDIO "0"
    SET VO_VOLUME "70.00000000"
    SET VO_ENABLED "1"
    SET UI_VOLUME "70.00000000"
    SET UI_ENABLED "1"
    SET AMBIENT_VOLUME "70.00000000"
    SET AMBIENT_ENABLED "1"
    SET SFX_VOLUME "70.00000000"
    SET SFX_ENABLED "1"
    SET MUSIC_VOLUME "70.00000000"
    SET MUSIC_ENABLED "1"
    SET AUDIO_VOLUME "59.00000000"
    SET AUDIO_ENABLED "1"
    SET TooltipFilter "2"
    SET TooltipNumOptions "2"
    SET EffectsLookupViaBinarySearch "1"
    SET Language.2 "en"
    SET GraphicsDriver.7 "D3D11"
    SET PatchDataPath "HYPERLINK "https://portal.obj.cs.zos/f5-w-687474703a2f2f67616d65$$/GameData/"game:/GameData/"
    SET CacheDataPath "HYPERLINK "https://portal.obj.cs.zos/f5-w-687474703a2f2f6d616368696e65$$/Cache/"machine:/Cache/"
    SET GameCameraFirstPerson "0"
    SET AcceptedEULAVersion "2"
    SET DirectionalDamageIndictorVisibleInThirdPerson "0"
    SET CameraFramingTransitionEnabled "1"
    SET SkipPregameVideos "0"
    SET HasPlayedPregameVideo "1"
    SET RangedKillCamera "0"
    SET PlayerKillCamera "1"
    SET LastMonsterKillCamera "1"
    SET MinFrameTime.2 "0.01000000"
    SET ParticlesEnabled "1"
    SET RequestedNumThreads "0"
    SET FreeUnusedGrannyFileSections.2 "0"
    SET IsTrustedMachine "1"
    SET RememberAccountName "1"
    SET AccountName ""
    SET LastRealm "NA Megaserver"
    SET CustomUIScale "1.00000000"
    SET UseCustomUIScale.2 "0"
    SET RollDodgeDoubleTapEnabled "1"
    SET RollDodgeDoubleTapTimeWindow.2 "185"
    SET CameraZoomDistancesSynced "1"
    SET SiegeCameraZoomDistance "6.00000000"
    SET WeaponsOutCameraZoomDistance "2.00000000"
    SET WeaponsSheathedCameraZoomDistance "2.00000000"
    SET MaxNetworkWriteBuffer "10485760"
    SET MaxNetworkReadBuffer "10485760"

    Save the file as UserSettings.txt in the My Documents/The Elder Scrolls Online folder

    Restart the launcher

    If this doesn't work for you, find a friend who has it working, take a flash drive over to their house, copy their live folder, bring it home, replace your live folder with theirs, then go in and change the usersettings.txt, then click play. Worked for my GF's comp with this same problem and after hours spent with tech support I just tried this and it worked. Good luck and I hope it works for everyone.
  • Tsukyme
    Tsukyme
    ✭✭✭
    daveed316 wrote: »
    I had this same problem and i was missing a .txt file that needed to go along with the game apparently.

    It can be found under Documents>ElderScrollsOnline>Live

    There should be a .txt that is called UserSettings.txt

    One option
    Locate the line "SET RequestedNumThreads "X" change the X from whatever number it may be to 0.

    Otherwise sorry for the long post. Credit goes to ZOS_RobertM

    If the UserSettings.txt file is not present in the My Documents/The Elder Scrolls Online folder, here's what you'll need to do (apologies in advance for the immense amount of text):

    Open a new text document in Notepad

    Paste the following information into the text document

    SET MouseRawInput "1"
    SET MouseSensitivityFirstPerson "0.50000000"
    SET MouseSensitivityThirdPerson "1.28999996"
    SET MouseSmoothing "0"
    SET InvertMouseWheel "1"
    SET InvertMouseY "1"
    SET InvertMouseX "1"
    SET CachedRLREnabled "1"
    SET CachedReflectionResolution "4"
    SET CachedShadowFiltering "5"
    SET ScreenshotFormat "BMP"
    SET PregameGammaCheckEnabled "0"
    SET HardwareCheckEnabled.2 "0"
    SET SUB_SAMPLING "2"
    SET REFLECTION_QUALITY_v3 "2"
    SET PARTICLE_DENSITY "3"
    SET HIGH_RESOLUTION_SHADOWS "1"
    SET SHADOWS "4"
    SET GAMMA_ADJUSTMENT "112"
    SET VIEW_DISTANCE "1.69000006"
    SET GPUSmoothingFrames "10"
    SET MIP_LOAD_SKIP_LEVELS "0"
    SET RAIN_WETNESS "1"
    SET LENS_FLARE "1"
    SET GOD_RAYS_v2 "1"
    SET ANTI_ALIASING_v2 "1"
    SET AMBIENT_OCCLUSION "1"
    SET COLOR_GRADING_v1 "0"
    SET BLOOM "1"
    SET DEPTH_OF_FIELD "1"
    SET COLOR_CORRECTION "1"
    SET SOFT_ALPHA "1"
    SET DISTORTION "1"
    SET CHARACTER_LIGHTING "1"
    SET DIFFUSE_2_MAPS "1"
    SET DETAIL_MAPS "1"
    SET NORMAL_MAPS "1"
    SET SPECULAR_MAPS "1"
    SET CLUTTER_2D "1"
    SET SIMPLE_SHADERS "0"
    SET WATER_FOAM "1"
    SET VSYNC "0"
    SET MAX_ANISOTROPY "3"
    SET FULLSCREEN_v5 "2"
    SET PreferMaximizedWindow "0"
    SET FullscreenHeight "0"
    SET FullscreenWidth "0"
    SET WindowedHeight "768"
    SET WindowedWidth "1024"
    SET SOUND_ENABLED "1"
    SET FOOTSTEPS_VOLUME "50.00000000"
    SET FOOTSTEPS_ENABLED "1"
    SET SPEAKER_SETUP "0"
    SET BACKGROUND_AUDIO "0"
    SET VO_VOLUME "70.00000000"
    SET VO_ENABLED "1"
    SET UI_VOLUME "70.00000000"
    SET UI_ENABLED "1"
    SET AMBIENT_VOLUME "70.00000000"
    SET AMBIENT_ENABLED "1"
    SET SFX_VOLUME "70.00000000"
    SET SFX_ENABLED "1"
    SET MUSIC_VOLUME "70.00000000"
    SET MUSIC_ENABLED "1"
    SET AUDIO_VOLUME "59.00000000"
    SET AUDIO_ENABLED "1"
    SET TooltipFilter "2"
    SET TooltipNumOptions "2"
    SET EffectsLookupViaBinarySearch "1"
    SET Language.2 "en"
    SET GraphicsDriver.7 "D3D11"
    SET PatchDataPath "HYPERLINK "https://portal.obj.cs.zos/f5-w-687474703a2f2f67616d65$$/GameData/"game:/GameData/"
    SET CacheDataPath "HYPERLINK "https://portal.obj.cs.zos/f5-w-687474703a2f2f6d616368696e65$$/Cache/"machine:/Cache/"
    SET GameCameraFirstPerson "0"
    SET AcceptedEULAVersion "2"
    SET DirectionalDamageIndictorVisibleInThirdPerson "0"
    SET CameraFramingTransitionEnabled "1"
    SET SkipPregameVideos "0"
    SET HasPlayedPregameVideo "1"
    SET RangedKillCamera "0"
    SET PlayerKillCamera "1"
    SET LastMonsterKillCamera "1"
    SET MinFrameTime.2 "0.01000000"
    SET ParticlesEnabled "1"
    SET RequestedNumThreads "0"
    SET FreeUnusedGrannyFileSections.2 "0"
    SET IsTrustedMachine "1"
    SET RememberAccountName "1"
    SET AccountName ""
    SET LastRealm "NA Megaserver"
    SET CustomUIScale "1.00000000"
    SET UseCustomUIScale.2 "0"
    SET RollDodgeDoubleTapEnabled "1"
    SET RollDodgeDoubleTapTimeWindow.2 "185"
    SET CameraZoomDistancesSynced "1"
    SET SiegeCameraZoomDistance "6.00000000"
    SET WeaponsOutCameraZoomDistance "2.00000000"
    SET WeaponsSheathedCameraZoomDistance "2.00000000"
    SET MaxNetworkWriteBuffer "10485760"
    SET MaxNetworkReadBuffer "10485760"

    Save the file as UserSettings.txt in the My Documents/The Elder Scrolls Online folder

    Restart the launcher

    THIS STILL WORKS!!
    THAANKS!
    just did it !
    as by 07/02/2023
    "A'tvar where are you?"
  • ZOS_Bill
    ZOS_Bill
    admin
    As this thread is several years old we have decided to close the discussion. If you still need assistance please feel free to start a new thread.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
This discussion has been closed.