The Elder Scrolls Online

The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
The issue is resolved, and the North American PC/Mac megaserver is now available. Thank you for your patience!
https://forums.elderscrollsonline.com/en/discussion/comment/8100050/#Comment_8100050

Cannot get to account summary on main ESO website!!

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Sarannah
Sarannah
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Figured I would post this here as well, as this is a major bug and there wasn't a thread about this in the bug forum! When logging into the ESO website, there is only the "linked accounts" page available. Even after clicking "account summary" there is no way to get there. With no way to get to the account summary page, players can't download the game or buy anything(Necrom)!

There are already multiple threads about this issue:
https://forums.elderscrollsonline.com/en/discussion/626339/cant-get-to-account-page-so-how-can-i-renew-eso-plus

https://forums.elderscrollsonline.com/en/discussion/comment/7802083#Comment_7802083

https://forums.elderscrollsonline.com/en/discussion/comment/7802035#Comment_7802035

Please fix this asap, thanks!
Edited by ZOS_Icy on February 28, 2023 5:06PM
  • Darkmage1337
    Darkmage1337
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    I can confirm this, as well. I experienced this firsthand on my own account and when I tried getting a friend into ESO.
    My friend recovered their ESO account, bought DLCs, and he could not even download the game. How can this be?

    @ZOS_MattFiror @ZOS_RichLambert @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_Kevin @ZOS_Bill @ZOS_whomever

    Please look into this ASAP and confirm that you are or are not actively working on a fix for this major priority issue.
    ESO Platform/Region: PC/NA. ESO ID: @Darkmage1337
    GM of Absolute Virtue. Co-GM of Absolute Vice. 8-time Former Emperor, out of 13 characters. 3 Templars, 3 Sorcerers, 2 Nightblades, 2 Dragonknights, 1 Warden. 1 Necromancer, and 1 Arcanist. The Ebonheart Pact: The Dark-Mage (Former Emperor), The Undying Nightshade, The Moonlit-Knight, The Killionaire (Former Emperor), Swims-Among-Slaughterfish (Former Emperor), The Undead Mage, and The Dark-Warlock. The Aldmeri Dominion: The Dawn-Bringer (Former Empress), The Ironwood Kid (Former Emperor), and The Storm-Sword. The Daggerfall Covenant: The Storm-Shield (Former Empress), The Savage-Beast, and The Burning-Crusader CP: 1,800.
  • Ebonfeather
    Ebonfeather
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    I am just posting this to confirm that I am having the same issue. I cannot access the summary, and each time I log in on the official website, it directly sends me to the "Linked Accounts" option.

    Clicking the Account Summary button does nothing (as previously mentioned by the members above my post).

    It would be nice to have this fixed quickly, as I cannot see any of my account data.

    Thank you.
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    To consolidate all feedback into one place, we are going to close this thread down, so that the discussion may continue here.

    Thank you for your understanding.
    Staff Post
This discussion has been closed.