PROBLEM SOLVED IN THIRD TRY

you can close this thread if you wish

Agreed, don’t close this thread!
I’ve been locked out of my account maintenance for two days and their suggestions have done nothing to help. I can log in and play the game fine. I just can’t go online and renew my ESO plus.
I’ve been playing since beta and never had this bs happen.

I finally got into my account maintenance on the site, but it did take a lot of spamming "request code" and retrying until one of the emails finally got sent. And as expected, that email showed up within a minute of requesting the code.

It seems like there's only like a 5% success rate of the authorization email actually sending.

Believe me, it's worked for ages otherwise. It's not gone to junk, it's not forwarding, it's not doing anything weird. The email just literally is not sending. Until the one time it did.

Last time i went through that circus i got nothing for hours then about 20 the next day!😆

Wow, it seems many people having this issue, I never thought I am experienced a problem that same as many people, good to know I'm not the only one! What I did is basically spam thru request code in login screen after canceling 24 hours remaining to ask another code thing, you can request another email/code by canceling the countdown and it works every time, thats what I did. I got it after 3rd time.

I played GW2 as well for years but when devs there decided to destroy the economy and forcing new people to play with trading post, it was end of the line to me, uninstalled, forgetten and buried.

What I can also discovered that if you used too many certain/complex and non English characters,symbols in your game password (not the forum password) game will say invalid password and you cannot get in.

I hope they do not close this thread,

I have been going through this circus for about a week now, having multiple accounts.

Base problem is why is the game suddenly not recognizing devices or IPs? Mine has not changed and it is not a new computer. A code will get me into the account for a day or so, then it will say I need another one.

Some accounts I never get a code at all. These seem to be ones that have a hotmail account attached to it, and are accounts I've had for years with no issue. In one case I resorted to making a new email account and having them change it on the account through a support ticket and that worked. Now I am facing the same issue with the other one.

I don't use Firefox, and nothing is being blocked, the emails all work fine.

What's really funny - or not - is that support ticket responses seem to come through just fine on the email. Just no access codes.

There is a thread for this under the tech support section as well.

ZOS_Icy wrote: »

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

Thank you for your understanding.

I wouldn't call not being able to log into your account something that needs 'general help'.
I'd say it needs support to find out why we are constantly being told we need access codes and then often not getting them.
Just my opinion though.