The Elder Scrolls Online

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Technical Support asking for Login Details?!?

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Isileth
Isileth
Soul Shriven
Hi,

I just logged an E-mail Support request and the first reply I recieved was a question to provide my, wait for it...

~Secret Question Answer

Now, I may not understand your business practices, but I do know that asking Login information on Support Tickets is heavily frowned upon....
  • KerinKor
    KerinKor
    ✭✭✭✭✭
    ✭
    If you've checked that the e-mail is legit then providing what they asking for is a problem .. how?

    If you're really that paranoid then call them.
  • Ageless
    Ageless
    ✭✭✭
    They want to make sure that you is you. And not a bot attempting to impersonate you.

    Now, the problem is more, do you know what your secret question was? I had to go and remind myself... :)
    Jord.

    As I burn down and murder, I know that God forgives.
    'Spite all the things I've done my soul yet forever lives.
    And all those caught in the shadow of my wings have cause to fear.
    I swear on all I've done, no evil shall linger here.
  • Isileth
    Isileth
    Soul Shriven
    @KerinKor‌ - easy support personnel get paid incentives by goldsellers to help hack accounts - Easiest way ask for your secret Question on E-mail. Change login details using said secret question answer - done - account is now no longer mine...

    There are many ways to make sure it is me, secret question answer that can be used to hack my account - not one of the best ones IMHO.
  • ZOS_HugoP
    ZOS_HugoP
    ✭✭✭
    Greetings folks,

    Our customer support team may ask you that information, as it is part of our verification process.

    In order to verify your account ownership, our customer support team may ask you one of the following information:
    • Last 4 digits of the credit card number (used for purchasing the game if applicable)
    • Paypal transaction ID (used for purchasing the game if applicable)
    • Complete Game Time code
    • The Answer to the Secret Question
    The Elder Scrolls Online Social Team - ZeniMax Online Studios
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    Staff Post
  • Isileth
    Isileth
    Soul Shriven
    Greetings,

    Thanks for clarifying.
  • GambitJ79b14_ESO
    GambitJ79b14_ESO
    ✭✭
    It would be easy for a fisher/scammer to mimic the official email while a reply would result in sending that info to the fisher. spamming a few thousand accounts for that coincidence that they put in a help request I guess would get at least a few hits. I would be much more comfortable handling the verification online through the official site or over the phone - even via txt message.
    - I just hope these fishers and scammers don't start copying these account verification emails much like they have with Blizzard.
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