Blocked from accessing support

trailofundead · October 2022

It seems that I've been blocked from accessing support in ESO. When I submit a ticket through the game or the support website I don't get a notification and it doesn't appear in 'My Support'. How can I get help for this if I can submit a ticket?

DigiAngel · October 2022

I think you have to email them directly.

trailofundead · October 2022

DigiAngel wrote: »

I think you have to email them directly.

I was hoping to - is there an email address that they respond to for support?

DragonRacer · October 2022

@ZOS_Kevin This definitely seems to be an issue and I'm not sure what the work-around is.

trailofundead · October 2022

I did mean '...I *can't* submit a ticket'...

I wonder if I've been blocked from support for submitting too many tickets. I have a pretty low tolerance for racism and other serious abuse in chat and I usually report it. I hate to think I've been silenced and denied help for actually reporting abuse.

LikiLoki · October 2022

You probably abused support calls for non-essential reasons. Because of your actions, ZOS employees wasted time and could not help other people who needed real help

trailofundead · October 2022

LikiLoki wrote: »

You probably abused support calls for non-essential reasons. Because of your actions, ZOS employees wasted time and could not help other people who needed real help

Seriously, reporting racism is not essential? And no notification that I'd been blocked?

TaSheen · October 2022

trailofundead wrote: »

I did mean '...I *can't* submit a ticket'...

I wonder if I've been blocked from support for submitting too many tickets. I have a pretty low tolerance for racism and other serious abuse in chat and I usually report it. I hate to think I've been silenced and denied help for actually reporting abuse.

Are you sure you can access the email attached to your account? You should check that to be sure, as if you get no emails from support that could be part of the issue.

ghost_bg_ESO · October 2022

As much as i remember, support doesn't discuss disciplinary actions - there won't be anything in "my support". At best email may be sent to say "Thank you for bringing attention for (insert issue here) our teem will look on it...".

(And they don't ban people right away just because one ticket is send, usually happens on bulk.)

ZOS_Icy · October 2022

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

Thank you for your understanding.

ZOS_Bill · October 2022

@trailofundead

Please check your forum inbox as we've sent you a PM to further assist with this issue.