Hey now that I come to think of it have you tried wiping your browsers history entirely like cookies and pages? because maybe the browser Is loading up a old page. It's possible because I mess with webdesign and sometimes that would happen while creating a site. Sometimes just refresh won't do.

Contact support. That's an account issue for sure, as there should be a whole section on right hand side of page about your account which is missing.

CS has continued to frustrate me! Here is what it has been like for the past TEN DAYS.

4/24 - put in CS request when I was unable to "Manage Subscription". I received an email that my "Account Expired" even though I still had 4 days left to play on my initial 30 days.

4/25 - (CS Anca) I got a call 21 hrs later. They could not help and said it would be moved to the next level and asked I contact my bank to verify why my charge got blocked. They then emailed me asking for a screen shot of my account. My bank verified the charge was never even received by them for my subscription. CS never received my screen shot of my account that they asked for. She asked if I could connect to the game since I received the "account expired" email. I told her I could not.

4/26 - (CS Troy) - With another 24 hrs and no word back I contacted CS again. This Troy did attempt to "Redeem code for me" I told him it did not work. He said he would "forward your incident to the specialized team who can help you further."

4/28 ( CS Lonny) - "We are working very hard to resolve issues like yours for other players, and we will get this worked out at our earliest availability." Not much else other than saying my issue was being sent to a higher level of support.

5/2 (CS Manuel) - "Please forgive for the delay in answering you, however we can confirm your issue has been escalated and is being looked into" Not much else.

5/3 (CS Brendan ) -AT LAST LEVEL 2 SUPPORT! Brendan said in order to help me I need to answer one of 4 security questions. He said "Once you respond I will then be able to help solve the issue." I answered one of the 4 security questions and held my breath.

5/4 (CS Sean) - I continued to hold my breath and used about 60 soul shards to resurrect myself. Sean thanks me for answering the security question. Then he asks me "I've reviewed your account, and the code for your Imperial Edition version of the game should already be redeemed. I'm aware it's been deceptive in the past regarding letting you in, but can you double-check to see if you can access the game?"

REALLY? I don't think this was their level 2 support person at all. So I'm still must be stuck on this initial level of support.

I write back and tell them I can't get into the game and that my account expired and I am not able to "Manage Subscription". I send them a link to the screen shot of my account that I posted above in this forum. So I'm back to waiting.

When I first started this issue 10 days ago. I was willing to sign up for the 180 days. At this point once my problem is fixed I'll probably just play month to month.

By what method did you purchase the game?

Folks who pre-ordered physical copies or pre-ordered online from non-Zenimax-partnered retailers got 3 keys:

1. The base game key
2. The Imperial Edition exclusives key
3. The Explorers Pack pre-order bonus key

If you bought a copy post-release then you only get #1 and #2.

It sounds like from the CS contact that you only have #2 input. If you haven't input #1, you need to do that now. If you never got #1, you need to contact the retailer you purchased the game from and complain that you got an incomplete copy and need a replacement or refund.

If you bought direct from Zenimax then the keys were applied to your account automatically.

Hope this helps & good luck getting your issue resolved!

@Mishoniko Hi thanks for the input. I purchased an early access digital imperial edition direct from Zenimax. I was able to play the game just fine for 25 days before my account got messed up. Today my issue got elevated to level 2 support. It took 11 days. But I'm getting now some good support and assistance to my problem. I posted the above screen shots here because CS previously never received some of my emails with the screen shot attachments of my account. I have high hopes I'll be back in the game soon in a few more days once the problem with my account is located.

Yay!