Connecting my ESO to Amazon. Error every time

Jesszilla · August 2022

Hello guys! I am not sure if others have had this same problem, but I am having issues connecting my Amazon account to my ESO account for the prime gaming loot.
What the strange thing is, is that when I go to my amazon account connections, it says that I am connected with zenimax, but when I go to my eso connections page it says I am not connected at all and every time I do try to connect, I get an error saying "There was a problem linking your account. Please try again or contact support". I have tried disconnecting my amazon and also my twitch account and trying to reconnect, but nothing works, I still get the same issue.
I have gone to the eso support page, but I cannot find the appropriate category to make my support ticket under.

If anyone knows a solution or knows which category I should file my support ticket under, please let me know.

Thank you!

ZOS_Bill · August 2022

@Jesszilla

Please try the troubleshooting found in our FAQ linked below.

What should I do if I get an error when trying to link my ESO account to Twitch that states "There was a problem linking your account. Please try again later or contact support."?

Jesszilla · August 2022

ZOS_Bill wrote: »

@Jesszilla

Please try the troubleshooting found in our FAQ linked below.

What should I do if I get an error when trying to link my ESO account to Twitch that states "There was a problem linking your account. Please try again later or contact support."?

@ZOS_Bill
I have tried disconnecting my amazon and also my twitch account and reconnect, but it doesn't work. The strange thing is, that my amazon account says it is connected but my eso account says it is not. That is why I think it is an eso account problem and not an amazon one.

Chiayee · August 2022

@Jesszilla My friend has been having the same issue. He tried to link it the same day as you. Till today he still hasn't been able to link it. His support ticket stands at updated last: 1 day ago.

If anything changes or if a fix has been found i'll post it up here.

Jesszilla · August 2022

@Chiayee Thank you! that would be great help.
Do you know which category he filed his support ticket under? So maybe I can do one myself.

Chiayee · August 2022

Jesszilla wrote: »

@Chiayee Thank you! that would be great help.
Do you know which category he filed his support ticket under? So maybe I can do one myself.

He filed it under "Account Recovery issue", after 2 days it was updated to a special team. For now the issue is still at hand; no fix yet

ZOS_Bill · August 2022

@Jesszilla

You are welcome to post your ticket number here so we can check on its current status.

Jesszilla · September 2022

@Chiayee after days of back and forth tickets I finally got it sorted!

What your friend needs to do is to check if your name is filled out in Amazon. To do this Log into Amazon, go to Account - Login & Security - The name field is in there.

After I added my name into my amazon account and tried to connect, it worked! No idea why but it did.

I hope it works for your friend.

ZOS_Bill · September 2022

Thanks for the update regarding this account issue. With the issue now sorted out, we will go ahead and close the thread.