well at least you weren't wasting their time with something frivolous.

It's very argue able if they should help you in this. I'm pretty torn on it. And the "other games did this" isn't a good arguement.

Good customer service from one point of view is to help a customer no matter the circumstances. Then again you're setting a precedent that will make the amount of tickets in game huge. And basically handholding the customers when they don't like the outcome of something. If you can just have CSR fix your mistakes then do choices matter?

After a second Ticket i recived the following Answer:

Once a quest is completed on a character there is no way to reverse the questline to offer you the option again. This can have negative effects on the character and end up breaking things. If it is regarding changing the reward this may be something we can look into and grant the correct item to you.

This is better, thank you!

Regards
Andy

/close

I know the quest you mean I think - it's when someone forges something at the start of the quest and asks you what kind of something you want? Hope that isn't too much of a spoiler! I took that quest at level 36 only to find you can't equip the something until level 40. So I'll be waiting until then to try the quest again.

Call it a loss, I did the same thing, but I did not report it. There are no do-overs in a consequences type response otherwise people could take advantage of that in some form or fashion. It's just a virtual item with which you can replace with another virtual item of like virtual quality.

Then again, it also never hurts to ask...worst they can do is say no.

wenxue2222b16_ESO wrote: »

I know the quest you mean I think - it's when someone forges something at the start of the quest and asks you what kind of something you want? Hope that isn't too much of a spoiler! I took that quest at level 36 only to find you can't equip the something until level 40. So I'll be waiting until then to try the quest again.

All *blank* and no *blank* makes *blank* a *blank* *blank*

Who cares about quest item awards? They're for decon only, unless it's a jewelry piece.
You can craft much better weapon/gear at any level with traits and enchants you want.
Big deal.

And we wonder, why Customer Service is swamp with tickets, and not responding to game crucial bugs quick enough . . .

Whoops, lesson learned, move along little one.

@ZOS_RobinsonE

A little Feedback on this thread.
Slightly derail, but is genuinely about the topic/subject that the thread is talking about.

I think the best thing people can learn from this, and hopefully ESO.
Is that the rewards probably should be listed on the quest window before hand.
Or... better yet..
Given an option of multiple rewards to pick from that would best suit the:
"play as you want".

Not the current:
"here take this, i found it, but you can have it", kind of rewards.
Where you basically have no choice in what you get, and just have to deal with it as a quest progression thing that's only impact on your character it will make is the experience you gain.

This is coming from a player who has 2 veteran characters, with 95% of the gear used, has been from drops on random mobs, not from quests.
The only things i ever kept from Quests were the Trophies, Costumes and the Weapons, and sometimes i threw away the weapons before using them anyway because a random monster's corpse had better loot.

I have had many rewards on my character up to level vr9 from quests, and majority of them were garbage i won't ever use when "playing how i want".

Not to mention that completing big long quest chains will most of the time give you a piece of gear with no set stat on it, or will have a set stat on it.. that is basically for another class or spec which you are not "playing as you want".

I have completed almost every single quest in every zone up to my current level(except the bugged or broken quests), and i can't stress enough how detached the reward system is with the quests and pretty much all reward options the game currently provides, in regards to your character.

Here are my examples:





But obviously they would give different stats for each one.
Like Spell Power or Bash Damage, etc..

Holycannoli wrote: »

How do you know which quests have multiple rewards though? Besides googling each and every quest you take just in case.

Huh?
No quest has multiple rewards or choices.
This is a suggestion to the ZOS ppl i made in regards to this thread.

It sucks but you're the one that made the mistake. Tough luck, suck it up. It's not a bug.

purple weapons at that level cost like 1k gold and it was your own fault to pick the wrong weapon (even by accident).
If this is the biggest issue you have run into then you are extremly lucky

This guy was looking for some help in CUSTOMER SUPPORT...but of course everyone has to come in and stick their thumb in his eye for asking a simple question, or just stating his experience with Zenimax's joke they call SUPPORT.

If you guys have a problem with threads that are impeding progress for support go get the NEW CONTENT threads closed that really don't belong here. Or are they offering SUPPORT for un-released content before they help customers with on-going issues?
Games only 30 days old and people want to talk about all the new stuff they are talking about but will insult people with real issues....you know where all these New Content junkies end up when you can't satisfy their need for new stuff.

Only been a month and they just keep asking for more content before basic problems for others are fixed....happens in every MMO, and they will be onto the next one when you can't help them from them getting bored with end-game content a month in...just hope you don't blow it for the ones that would have been loyal while catering to these greedy players

guess you just chose your second weapon skill line huh?