Crates/mount from Prime not dropping

Chiaroscuro · June 2022

Accounts are linked, everything's been well and truly clicked. I've logged off and signed in again, it's been hours now.

Anyone else having issues? Is there a known solve?

NeeScrolls · June 2022

Chiaroscuro wrote: »

Anyone else having issues?

Whenever possible, be sure to do a quick forum search before posting. Lucky for you, i'm here to help you so you can maybe find answers within these 2 related threads to your same issue--> https://forums.elderscrollsonline.com/en/discussion/609644/amazon-prime-gaming-redeem ....and also the more important & larger thread: https://forums.elderscrollsonline.com/en/discussion/609457/official-discussion-thread-for-receive-special-in-game-items-collectibles-with-amazon-prime/p1

Marillea · June 2022

Make sure that your TESO account is connected to Amazon. My fiancé wasn't getting his drops, and after we checked it turns out his account was only linked to Twitch.

Edit: I know you said everything is connected, but it doesn't hurt to check. Usually we only ever had Twitch drops, and for those only an ESO to Twitch connection was needed. I had to connect my Amazon too before I claimed the Prime loot.

KalevaLaine · June 2022

I saw a workaround in the german forum. Log all out, cut the connections and make the connection new to amazon - then it should work.

Sevalaricgirl · June 2022

Unlink and relink your Amazon account. If you are on steam, you will need to unlink and relink both Amazon and steam accounts.

babygangzsta · June 2022

I had to un link and re link Amazon to ESO fixed the issue for me.

ZOS_Bill · July 2022

Please try unlinking and relinking your Prime Gaming/Amazon account and ESO accounts. Then relog into the game. If you have tried this a few times and still don't have the rewards, please submit a ticket here.

As there is another thread discussing this issue, we will be closing the thread. Further discussion can take place in the thread below.

Official Discussion Thread for "Receive Special In-Game Items & Collectibles with Amazon Prime"