5 free days Eligability

Fairydragon3 · May 2014

Just seeking for clarification. I didn't cancel my subscription, but I know others have. I understand, that you only need to have an active account, which is caused by the subscription setup process at the game's registration, not an active subscription. Is this right?

dawnhawk · May 2014

According to customer service - that is correct.

KerinKor · May 2014

If they give the extra days to those who canceled it'll be a travesty.

Nefar · May 2014

KerinKor wrote: »

If they give the extra days to those who canceled it'll be a travesty.

No, it would be the proper thing to do.

AryaWythers · May 2014

I think they should give it to everyone but deep down I want to see all the fire-works if they don't, and if they actually make that awful decision...me thinks they will

If it went towards everyone then there is no need to mention subbing by tonight since everyone that registered for game would have active subscription

alive741 · May 2014

The only thing that makes sense is to offer it to everyone affected. That includes the cancelled subs, some of them may be on the fence still and the 5 days may turn them back into a subscriber...maybe they cancelled due to downtime and this will change their mind? Who knows? Everyone seems to have a different threshold for what irks them..

I'd personally want them to be more customer friendly than give out 5 days. But I'm sure most of us expected nothing, so it was a pleasant surprise nonetheless.

Thechemicals · May 2014

If you cancelled, 5 days isnt going to change your mind. You didnt give the game a chance before, youll find another reason to quit again.

Nephys · May 2014

@KerinKor It is irrelevant whether people are subbed or unsubbed; the glitches, bugs and downtime occurred during the period where people had paid for gametime. Thus, it follows that any 'compensation' ought to be given to all that were affected by it.

It is possible that this gesture by Zenimax will mean that those who were still on the fence about continuing or not, decide to give it another 30 days.

@AryaWythers Or that they are trying to clarify the eligibility period - ie if you bought the game tomorrow you would not qualify for extra days. Unfortunately Zenimax are not known for their clarity.

There was another post where a customer service agent was quoted confirming that the only criteria was that the account was active and the subscription set up at the time of registration. Those that have unsubbed at this time still have active accounts. I really hope the extra days are given to all, because everyone currently paid for the first 30 days of play.

SeñorCinco · May 2014

Thechemicals wrote: »

If you cancelled, 5 days isnt going to change your mind.

I wouldn't say that, with any certainty. The fence-riders will be more apt to the swing vote. It wouldn't be in ZOS's best interest to NOT grant them the 5 days.

As stated in the other thread... which audience will it have a bigger impact on. The currently active account that's in question or the 180 day recurring account?

Nefar · May 2014

Thechemicals wrote: »

If you cancelled, 5 days isnt going to change your mind. You didnt give the game a chance before, youll find another reason to quit again.

They may well not come back, however, that doesn't mean they should not receive the compensation that is being offered by the company for service interruptions. Everyone has paid the same price and was provided a service that continues to have issues, everyone that purchased should receive the compensation offered.

AryaWythers · May 2014

I think the fact that ZoS hasn't come out and cleared this up speaks volumes on who is getting rewarded and who is not...or they wouldn't let all this speculation continue....just hurting and not helping at all

Nephys · May 2014

@Thechemicals Emotive statements do not help the situation; "didn't give the game a chance". I have little doubt that you were not one of those affected by the bank bug, or were erroneously banned and couldn't play for a number of days. Some people have given the game every chance and unless you are aware of each individual circumstance, I would avoid make such sweeping statements.

CheesyDaedra · May 2014

Ironically, some people need the pre-paid cards in order to play the game. They are pretty much the ones who lose the most due to the downtimes (many of them are in college) and they won't be getting any bonus days at all.

KerinKor · May 2014

Nefar wrote: »

KerinKor wrote: »

If they give the extra days to those who canceled it'll be a travesty.

No, it would be the proper thing to do.

So the whiners who bad-mouthed the game and weren't prepared to give ZOS a chance should get this?

Not in my book they shouldn't.

Lanatireb17_ESO · May 2014

So just to ask: The 5 days are given to the players for all the not announced downtime and server troubles. And the people who cancelled shouldnt get it why exactly? How did they not suffer from the extended downtimes? And to the people who think it shouldnt be given to those who cancelled: That would be the foulest decision ever, and it would be the biggest *** in the history of mmo's.

Lanatireb17_ESO · May 2014

Thechemicals wrote: »

If you cancelled, 5 days isnt going to change your mind. You didnt give the game a chance before, youll find another reason to quit again.

I gave the game a chance by PAYING for an imperial edition.

Fairydragon3 · May 2014

Hey guys some people canceled their subs only because they don't want to commit for various reasons, but still like to play the game. some people use time cards instead of automatic payment. I don't care about the quitters this thread was for the worried

Nephys · May 2014

@KerinKor You mean the whiners that whined when they were erroneously banned for days and then unbanned because they ought never to have been banned in the first place? Or those that had their banks stripped and skillpoints removed? People understood that there would be glitches in a new game, but a good percentage of those that 'whined' had good reason to.

Dunhilda · May 2014

KerinKor wrote: »

Nefar wrote: »

KerinKor wrote: »

If they give the extra days to those who canceled it'll be a travesty.

No, it would be the proper thing to do.

So the whiners who bad-mouthed the game and weren't prepared to give ZOS a chance should get this?

Not in my book they shouldn't.

Your book is rubbish.

AryaWythers · May 2014

KerinKor wrote: »

Nefar wrote: »

KerinKor wrote: »

If they give the extra days to those who canceled it'll be a travesty.

No, it would be the proper thing to do.

So the whiners who bad-mouthed the game and weren't prepared to give ZOS a chance should get this?

Not in my book they shouldn't.

Lol...people that name call are still allowed to post in forums, not according to ToS they shouldn't be! So many special rules for those who SUPPORT Zeni
Stop calling names for people with problems with game please

Imryll · May 2014

AryaWythers wrote: »

If it went towards everyone then there is no need to mention subbing by tonight since everyone that registered for game would have active subscription

I think some folks delayed subbing because they didn't want their 30 days to be during the initial, possibly problematic month, but did pre-order for the bonuses. I think those are the folks who would need to subscribe by tonight to get the free time.

Requielle · May 2014

KerinKor wrote: »

Nefar wrote: »

KerinKor wrote: »

If they give the extra days to those who canceled it'll be a travesty.

No, it would be the proper thing to do.

So the whiners who bad-mouthed the game and weren't prepared to give ZOS a chance should get this?

Not in my book they shouldn't.

So, you don't think someone losing over half of their paid game time to the self-deleting bank bug qualifies them for time if they cancelled? Or how about those folks who wound up with de-skilled characters? The people who kept dying to debuffs that wouldn't wear off for days? The people who were unable to log in at all because the account verification emails were not showing up?

Your definition of "give the game a chance" might be to stay subscribed no matter how unplayable the game is during time you paid for. My definition of "give the game a chance" was give them a week to fix the bug that made the game non-functional for me, and then unsubscribe. And then wait and see if they address their customer service issues well enough to restore my interest in playing.

Personally, I think it quite probable that the percentage of players who cancelled their subscriptions during their customer service fiasco-fest was a factor in the decision to give people bonus playtime. Revenue is usually a bigger factor than goodwill in business decisions.

Fairydragon3 · May 2014

Imryll wrote: »

AryaWythers wrote: »

If it went towards everyone then there is no need to mention subbing by tonight since everyone that registered for game would have active subscription

I think some folks delayed subbing because they didn't want their 30 days to be during the initial, possibly problematic month, but did pre-order for the bonuses. I think those are the folks who would need to subscribe by tonight to get the free time.

Well to be fair, those people although they couldn't join us, they didn't have to go through as much crap. They still have their 30 Days, However I don't think the cut off should be today. there are still things to be worked on

AryaWythers · May 2014

Imryll wrote: »

AryaWythers wrote: »

If it went towards everyone then there is no need to mention subbing by tonight since everyone that registered for game would have active subscription

I think some folks delayed subbing because they didn't want their 30 days to be during the initial, possibly problematic month, but did pre-order for the bonuses. I think those are the folks who would need to subscribe by tonight to get the free time.

This thread and many others have been going on without any word from ZoS...so either they are trying to get us to fight or I believe it is going to happen that way.

If this was a thread about being unjustly punished for nothing (which happens a lot)...it would have been closed a long time ago.

Lanatireb17_ESO · May 2014

I think for some people here they should add a '***' flag for their posts.

Nephys · May 2014

@Requielle‌ Well said. Why is it that even after Zenimax themselves admit to mistakes (and credit to them for doing this), some people are completely unable to accept that there are serious issues in the game and that everything is clearly down to paying 'whiners' and 'people that expect too much'. Zenimax are working through the problems in the game, but that doesn't mean that they never happened.

SeñorCinco · May 2014

KerinKor wrote: »

So the whiners who bad-mouthed the game and weren't prepared to give ZOS a chance should get this?

Not in my book they shouldn't.

You are free to opine, and it holds the same validity as any other post from any of the other threads. However, I can't help but feel that you are basing it on, what essentially is a very small %, of the bigger picture.

Yielding a passionate statement should be honored with same virtue, be it criticism or praise. The majority of the indecisions with supporting the game is derived from the lack of being able to play with no fault to the player.

What's left is a small % of the populous that simply cannot be satisfied, no matter the occurrence or rectification presented thereof. This is where you are drawing your opinion and I would rule that irrelevant group to being just that.

Fairydragon3 · May 2014

@Requielle this thread is not about opinions on experiences with the game's Launch. It is to inform those who are worried about weather or not they will get 5 free days. Start a new thread about your opinions about CS, and ZOS decision to give people this.

Fairydragon3 · May 2014

AryaWythers wrote: »

Imryll wrote: »

AryaWythers wrote: »

If it went towards everyone then there is no need to mention subbing by tonight since everyone that registered for game would have active subscription

I think some folks delayed subbing because they didn't want their 30 days to be during the initial, possibly problematic month, but did pre-order for the bonuses. I think those are the folks who would need to subscribe by tonight to get the free time.

This thread and many others have been going on without any word from ZoS...so either they are trying to get us to fight or I believe it is going to happen that way.

If this was a thread about being unjustly punished for nothing (which happens a lot)...it would have been closed a long time ago.

They are hoping we remain productive with our discussions, so far this one is not bad but we are starting to get off topic. This tread is not about people's options on the launch, CS, or ZOS. It is to help inform people With questions or worries about the free 5 days.

Thechemicals · May 2014

Nephys wrote: »

@Thechemicals Emotive statements do not help the situation; "didn't give the game a chance". I have little doubt that you were not one of those affected by the bank bug, or were erroneously banned and couldn't play for a number of days. Some people have given the game every chance and unless you are aware of each individual circumstance, I would avoid make such sweeping statements.

Im not saying you should or shouldnt get the 5 days if you quit, doesnt affect me. Im saying its not going to change your mind. It really isnt....you arent going to find yourself loving a game that will have problems for the next year in 5 days. Only the people who love the game and/or understand the way mmo's luanch will enjoy those free days.

Nephys · May 2014

@Thechemicals Another generalisation

. Some people well understand how MMO's launch and yet might not enjoy the extra days, having got fed up perhaps of the extent of the issues they are suffering or being unable to actually log in at all.

For some people Zenimax's gesture might well encourage them to persevere with the game, and in that sense it could change someone's mind. I am glad you obviously enjoy the game but some players have 'suffered' more than others in terms of bugs and glitches. I cannot blame those for being less than impressed.